Flex | Feb. 08, 2023

Flex UI 2.1 is now available with Keyboard shortcuts

This release adds keyboard shortcuts to the Agent Desktop of Flex UI so that agents can perform common actions quickly. This includes accepting and switching between tasks, putting voice calls on hold and mute, and much more. Full details of the available shortcuts see thethe User guide.

Additionally developers can edit the default shortcuts and add custom shortcuts. Details on how to do this are available here.

For full details on the changes included in this version read the release notes.

Flex GA