Twilio Changelog | Oct. 08, 2026
Live support coverage across the Twilio platform and Segment
Starting October 5, 2026, paid support customers can reach Twilio through live chat for help with Segment and all Twilio platform applications and products.
Live chat now covers these products:
- Flex
- Video
- Studio
- Conversations
- Conversation (Insights, Intelligence, Memory, Orchestrator)
- Proxy
- TaskRouter
- Functions & Assets
- Sync
- Twilio Agent Connect
- Segment
- Event Streams
Live phone support is now also available for Twilio Business Support customers and Segment Premium and Premium+ customers.
How to access live support
Twilio customers: Find phone numbers and dial, or start a live chat in the Help Center.
Segment customers: Start a live chat in Console or Help Center. Reach out to your account team for phone support numbers.
Availability
Live phone support remains available to Business, Premium, and Premium+ customers. With the expansion of live chat, all Twilio paid support plan customers now enjoy an added ingress point for fast, real-time assistance across our entire product portfolio.