Twilio Changelog | Nov. 13, 2025
New granular roles for Messaging Insights & Intelligence
We've released two new granular roles for the Twilio Console: Messaging Insights & Intelligence Admin and Messaging Insights & Intelligence Viewer. These roles give access to only the Messaging Insights and Intelligence pages.
We can assign these roles at organization, account or subaccount level unlike the current general roles which can be assigned only at the account level. See the complete list of roles here.
New Role Details:
- Messaging Insights & Intelligence Admin: Grants full access to view, download, and manage notifications for Insights & Intelligence.
- Messaging Insights & Intelligence Viewer: A read-only role. Users can view insights but cannot download data or manage notifications.
You can manage all user role assignments across multiple accounts and subaccounts in one place using the self-serve RBAC management interface in Twilio Admin.
To learn more about Enhanced RBAC, visit our documentation.
Twilio Platform
Messaging