Programmable Chat in Flex reaching end of life on June 1, 2026

What’s changing:
Programmable Chat in Flex is reaching end of life (EOL) on June 1, 2026. After that, it may stop working as expected and won’t receive any more enhancements, bug fixes, or security updates. It's had a good run—but it’s time to pass the baton.

Customers still using Programmable Chat in Flex will need to migrate to Flex Conversations, Twilio’s supported messaging platform for channels like Webchat, SMS, and WhatsApp. With key feature gaps now closed, like the GA of Webchat 3.x, there’s no reason not to make the switch.

To support this transition, the following resources are available:

• Flex Conversations Overview

• Migration Guide from Programmable Chat to Conversations

No surprises here—both Programmable Chat and Conversations use the same billing model.

For any questions or support during the transition, customers should reach out to their Twilio account team.