Sending content templates in WhatsApp messages is now available in Flex

If you have Flex Conversations, the ability to natively send content templates in the WhatsApp channel is now available in public beta. Previously, sending content templates in Flex required using a plugin or other custom configuration. With this release, when you turn on content templates for Flex Conversations:

• Agents can send WhatsApp messages using a content template in Flex UI 2.14.0 and later.
• Developers can send content templates programmatically to all active WhatsApp conversations in Flex UI 2.13.0 and later.