Twilio Engage Premier End-of-Life (EOL)

Twilio will end-of-life (EOL) its Twilio Engage Premier product on December 15, 2025. Existing customers will continue to have full access to Engage Premier until that date, and Twilio will continue to provide support throughout the transition period.

After December 15, the following features will no longer be available:

• Multichannel campaign delivery (Email, SMS/MMS, Push, WhatsApp)

• Marketing Engagement Analytics

• Subscription Management

Twilio Engage Foundations—including Audiences, Connections, Journeys, ID Resolution, and CustomerAI Predictions—will continue to be supported as part of Segment’s CDP offering.

Customers may choose to transition to Twilio SendGrid Marketing Campaigns for email-first needs or explore one of Twilio’s preferred ISV partners—Airship, Attentive, Bloomreach, Braze, Customer.io, Insider, Iterable, and Klaviyo—for broader multichannel marketing capabilities.