Twilio integration with Salesforce Service Cloud Voice is live on AppExchange

We’re excited to announce that Twilio’s integration with Salesforce Service Cloud Voice is GA and listed on the AppExchange.

This release comes with the following enhancements:

• External Call Transfers: Agents can now transfer calls to external phone numbers.
• Supervisor Barge & Listen: Supervisors can now monitor live calls and “barge in” to assist agents during critical customer interactions.
• Toggle Real-Time Transcription: Administrators can enable or disable real-time transcription based on specific privacy requirements or workflow preferences.

To learn more about setup, please see the setup guide.