Voice Insights –Intelligent Discovery AI Assistant (Public Beta)

Voice Insights – Intelligent Discovery AI Assistant (IDA), available on the Call Insights page in Twilio Console, lets you explore your voice data simply by asking questions in natural language. The Assistant helps you troubleshoot voice-related issues, including deliverability (connection rate), answer rate, networking related issues and other behavioral issues such as silent calls. It can assist with data analysis and dive deeper into your voice data to find potential root causes. The Assistant provides recommendations to solve voice errors and potential issues. You can provide feedback on each response and the overall Assistant experience. Activate Voice Insights Advanced Features to use this feature.

For more information, please refer to the Voice Insights reference docs.