Voice Recording Configurations are now Generally Available

What are Voice Recording Configurations?
Voice Recording Configurations are resources that allow customers to define and manage call recording settings with ease. Once created, a configuration ID is generated for application to your recording method. Applying a Voice Recording Configuration ID is equivalent to using individual programmatic recording attributes, but you must choose one approach or the other. A recording workflow can include either a Voice Recording Configuration ID or programmatic parameters, but applying both will impact the recording composition.

For this release, the recording track property is unavailable, resulting in any recordings using a configuration will always have the system default of track = both.

Customer benefits
Voice Recording Configurations provide developers a simplified, single endpoint for implementing recording settings instead of having to manage multiple, individual parameters in each recording workflow.

• Everything, everywhere, all at once: Creating, applying, updating, and deleting recording settings happen in one place. Once a configuration is defined, you can apply and manage the settings for all calls using the configuration with just one API.

• Build for your unique use cases: Managing multiple accounts? Create use-case specific configurations to address each different business need.  

• Adopt downstream services: Using the Twilio configurations ecosystem, you can automatically trigger batch transcriptions and AI analysis on your recorded calls. Nested in the features object of the Voice Recording Configuration, the Batch Transcription Configuration (Public Beta) can be used to create transcriptions and turn those transcriptions into Conversations for AI analysis and tooling. 

  • Note: Batch Transcription Configuration is not available to accounts with PCI Mode, External Recording Storage, or Recording Encryption.
    

Voice Recording Configurations can be used at no additional cost (call recording costs will apply as usual). When a Batch Transcription Configuration is triggered within a Voice Recording Configuration, Batch Transcription costs will apply as usual. If multiple Batch Transcription Configurations are nested within a Voice Recording Configuration, there will be a separate cost for each.

Note: The Voice Recording Configuration resource is only available in the us1 region at this time. Additional regions (au1, ie1) will be added in the future.

Check out our documentation for more details on how to get started with Voice Recording Configurations.