Twilio Changelog | Jul. 07, 2026
WhatsApp Usernames is now supported on the Twilio Platform & Messaging APIs for WhatsApp
WhatsApp Usernames is now supported on the Twilio Platform and Messaging APIs for WhatsApp. WhatsApp now allows users to adopt usernames. A username can optionally mask a user's personal phone number and allows them to interact with businesses through Business Scoped User IDs (BSUID). Twilio exposes this identifier in message webhooks and in Event Streams event data. Meta is releasing this functionality in multiple waves, starting on July 7, with additional countries to follow at later dates. Please check our documentation for the latest rollout schedule.