Changelog
Product changelog and announcements
See additions and changes to the Twilio platform and Twilio Segment Customer Data Platform. You can also subscribe to our Changelog RSS feed below.
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Feb 19, 2019
New selected-ice-candidate-pair Event in Voice Insights
A new Voice SDK event has been added to Voice Insights. The selected-ice-candidate-pair event contains information about the local and remote ICE candidates including the transport protocol and type. This information allows you to identify connections which need to use TURN for media relay or TCP transport which can indicate a highly restricted local network environment. For more information see our docs.
Sep 28, 2023
Twilio Flex Salesforce Integration Plugin Update
May 21, 2024
Twilio Link Shortening with Click Tracking is now generally available for use!
Jan 15, 2025
Account Name for SendGrid Accounts
Twilio SendGrid is enabling customers the ability to provide an account name to their account. This provides customers with a way to reference their account. New accounts are defaulted with "My SendGrid account".
The account friendly name will be visible in the Account Details page as well as the top navigation bar in the SendGrid console for users using Twilio login. Admin teammates of the SendGrid account can update the account name in the Account Details page.
Jul 20, 2026
WhatsApp BSUID Format in Conversations and Webhook Fields
MessagingBinding.Address and Author fields in Conversations webhooks can now contain BSUID-format values (whatsapp:US.ABC123XYZ) in addition to phone-format values (whatsapp:+15551234567). The value returned depends on your contact-book configuration and your history with the end consumer. Conversations webhooks do not use the From or ExternalUserIdentifier fields found in Programmable Messaging. Any code that reads MessagingBinding.Address or Author and assumes phone-number format should be updated to handle both shapes.