Changelog
Product changelog and announcements
See additions and changes to the Twilio platform and Twilio Segment Customer Data Platform. You can also subscribe to our Changelog RSS feed below.
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Aug 06, 2019
Flex Zendesk CTI Integration Generally Available
Using the new Zendesk CTI Flex integration, teams using Zendesk as their ticketing system can now interact with their customers across multiple communication channels and focus on solving customer issues instead of administering their account, by letting Flex take care of the ticket housekeeping, right from within the Zendesk UI.
This integration is Generally Available starting today and supports the following: search and screenpop, interaction logging, context switching, chat transcription, voice recording, and click to dial (beta).
You can add Flex to your Zendesk Support Domain by following the documentation here.
Aug 06, 2019
Flex Plugin Builder v3
The Flex Plugin Builder v3 is now in Beta. This release enables you to build and deploy your plugins directly from the CLI by leveraging the Functions & Assets API. You can integrate the release of your hosted Flex plugins within a CI/CD pipeline.
To opt into the newest version, check our upgrade guide for using the Plugin Builder.
Sep 28, 2023