Twilio named a Leader in the 2023 Gartner® Magic Quadrant™ for CPaaS

Twilio was recognized based on ability to execute and completeness of vision.

Gartner® Magic Quadrant™

Positioned highest for ability to execute in the 2023 Gartner Magic Quadrant for CPaaS

Understanding the Gartner Magic Quadrant for CPaaS

This report, released for the first time by Gartner, explains how CPaaS providers offer cloud-based platforms for developers and other users to build deeper engagement and operationalize customer experiences via APIs, SDKs and visual builders for basic, advanced and omnichannel communications.

  • Learn about the maturity of 13 CPaaS providers and how they are recognized when it comes to completeness of vision and ability to execute.
  • Among the 12 other vendors in the Magic Quadrant, Twilio was positioned as a Leader and was positioned highest for ability to execute.

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Choose a platform that fuels your evolution

Twilio’s customer engagement platform combines powerful communications tools with customer data to drive real-time, personalized experiences.

  • Reliability and scale

    Reach customers securely and reliably with a 99.95% uptime SLA, automated failover, and zero maintenance windows.

  • Global connectivity

    Extend your reach to new markets. Our super network combines redundancy and partnerships with 4,500+ global carrier connections.

  • Future-proofed roadmaps and flexible APIs

    Offer communication on all the channels your customers prefer. Developer-friendly APIs support the most popular channels and integrate into your systems and emerging AI technology.

Gartner, Magic Quadrant for Communications Platform as a Service, Lisa Unden-Farboud, Ajit Patankar, Brian Doherty, DanielO’Connell, September 18, 2023

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Twilio.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


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