Positioned highest for ability to execute in the 2023 Gartner Magic Quadrant for CPaaS
Understanding the Gartner Magic Quadrant for CPaaS
This report, released for the first time by Gartner, explains how CPaaS providers offer cloud-based platforms for developers and other users to build deeper engagement and operationalize customer experiences via APIs, SDKs and visual builders for basic, advanced and omnichannel communications.
- Learn about the maturity of 13 CPaaS providers and how they are recognized when it comes to completeness of vision and ability to execute.
- Among the 12 other vendors in the Magic Quadrant, Twilio was positioned as a Leader and was positioned highest for ability to execute.
Choose a platform that fuels your evolution
Twilio’s customer engagement platform combines powerful communications tools with customer data to drive real-time, personalized experiences.
Reliability and scale
Reach customers securely and reliably with a 99.95% uptime SLA, automated failover, and zero maintenance windows.
Extend your reach to new markets. Our super network combines redundancy and partnerships with 4,500+ global carrier connections.
Future-proofed roadmaps and flexible APIs
Offer communication on all the channels your customers prefer. Developer-friendly APIs support the most popular channels and integrate into your systems and emerging AI technology.
Gartner, Magic Quadrant for Communications Platform as a Service, Lisa Unden-Farboud, Ajit Patankar, Brian Doherty, DanielO’Connell, September 18, 2023
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