Guidelines

Australia (AU)

Locale Summary

Locale name

Australia

ISO code
The International Organization for Standardization two character representation for the given locale.

AU

Region

Oceania

Numbers Summary

Mobile Prefixes

+614

Toll-Free Prefixes

+611300, +611800

Australia: Local Numbers*
 

Requirements for Individuals**


Information required

Verification

Name

Must be the official name as seen in your document

Address

Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.

*In the event that the numbers provisioned to you are from a different charging district from the location where you are making the use of the number you need to be aware that:

  1. Calls to the number will be charged as if you were located within the relevant charging district of the allocated number.
  2. You may not be able to port the number to another service provider.

**The Twilio services are intended for business use or use in connection with an individual's trade, craft, or profession only.

 

 


Requirements for Businesses


Information required

Verification

Business Name

Must be the official business name as seen in your country registration

Business Address

Must be within Australia; a PO Box is not acceptable where a local address is required.

*In the event that the numbers provisioned to you are from a different charging district from the location where you are making the use of the number you need to be aware that:

  1. Calls to the number will be charged as if you were located within the relevant charging district of the allocated number.
  2. You may not be able to port the number to another service provider. 

Australia: Mobile Numbers
 

Requirements for Individuals**


Information required

Documentation required

Acceptable Documentation
One of the following

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address
May be anywhere in the world

Proof of Address

  • Government-issued ID showing address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

**The Twilio services are intended for business use or use in connection with an individual's trade, craft, or profession only.

 

 


Requirements for Businesses


Information required

Documentation required

Acceptable Documentation
One of the following

Business Name

Proof of Identity

Commercial registry or equivalent

Business Address
May be anywhere in the world

Proof of Address

  • Commercial registry or equivalent showing address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Business ID Number

Proof of Business ID

Commercial registry or equivalent


Australia: Toll-Free Numbers
 

Requirements for Individuals**


Information required

Documentation required

Acceptable Documentation
One of the following

Name

No documentation required

Address
May be anywhere in the world

No documentation required

**The Twilio services are intended for business use or use in connection with an individual's trade, craft, or profession only.

 

 


Requirements for Businesses


Information required

Documentation required

Acceptable Documentation
One of the following

Business Name

No documentation required

Business Address
May be anywhere in the world

No documentation required


For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.