Guidelines

Finland (FI)

Locale Summary
Locale name	Finland
ISO code The International Organization for Standardization two character representation for the given locale.	FI
Region	Europe
Dialing code The dialing prefix used to establish a call or send an SMS from one locale to the given locale.	+358

Reachability Can Twilio complete calls to numbers in this locale?	Inbound Ability to receive inbound calls to Twilio numbers from the PSTN.	Outbound Ability to make outbound calls to non-Twilio numbers.
Domestic For calls within the locale	Yes	Yes
International Can in-locale numbers be reached from outside the locale?	Yes	Yes
Toll-Free Can in-locale Twilio Toll-Free numbers be used within the locale?	Yes	Yes
Outbound restrictions Regulatory and/or Carrier restrictions on outbound calls made from Twilio to non-Twilio numbers in this locale	Outbound calls made through automated calling systems are not allowed. Please read the official notice from the regulator. Starting in July 2022, outbound calls that use Finnish Verified Caller IDs will be blocked by Finnish carriers. For more details, please see the regulatory document Recommendation to telecommunications operators on detecting and preventing caller ID spoofing. Due to local regulations designed to prevent CLI spoofing, outbound calls using non-Twilio Finnish numbers as the caller ID are likely to be blocked by local carriers. Calls made with Transit Caller ID and Verified Caller ID using a Finnish CLI will be delivered by Twilio on a best-effort basis, and successful delivery is not guaranteed.
Outbound requirements Conditions that must be met before outbound calls are allowed from Twilio to non-Twilio numbers in this locale	CLI Usage: For calls placed into Finland using Verified Caller ID or Transit Caller ID, customers should avoid using Finnish numbers as the CLI unless the call traffic originates domestically within Finland. International traffic attempting to use a domestic Finnish CLI will be blocked by local operators. Alternative Numbering: For international traffic being terminated into Finland, customers should use international numbers or purchase a compliant Finnish number directly via the Twilio Console.
Best practices Useful tips for best performance on outbound calls to non-Twilio numbers in this locale	Use Twilio Finnish phone numbers as caller IDs (From number).

Caller ID The format of the From number.	Inbound Outbound call preserves sent Caller-ID. Calls are outbound from Twilio to PSTN numbers.	Outbound Outbound call preserves sent Caller-ID. Calls are outbound from Twilio to PSTN numbers.
Domestic For calls within the locale	+E.164	+E.164
International Can in-locale numbers be reached from outside the locale?	+E.164 (Non-guaranteed)	+E.164
Toll-Free Can in-locale Toll-Free numbers be used within the locale?	+E.164	+E.164

DTMF	Inbound Inbound call receives DTMF from PSTN. Calls are inbound from PSTN to Twilio numbers.	Outbound Outbound call sends DTMF to PSTN. Calls are outbound from Twilio to PSTN numbers.
RFC.2833 format Is RFC.2833 DTMF format supported?	Yes	Yes

Emergency Calling Calls are outbound from Twilio to Emergency (911/933) numbers.	Outbound Ability to make Emergency Calls. Calls are inbound from PSTN to Twilio numbers.
Emergency services Are calls to Emergency Services Numbers in the locale allowed over Twilio?	No

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.