Singapore: Regulatory Guidelines

Locale Summary
Locale name	Singapore
ISO code The International Organization for Standardization two character representation for the given locale.	SG
Region	Asia

Numbers Summary
Mobile Prefixes	+658
Toll-Free Prefixes	+65800
National Prefixes	+653

Singapore: Mobile Numbers

Requirements for Individuals

Information required	Documentation required	Acceptable Documentation One of the following
Name	Proof of Identity	Government-issued ID Passport Employment pass
Identity Document Number (Passport Number, FIN, NRIC)	Proof of Identity Document Number	Government-issued ID Passport Employment pass
Billing Address May be anywhere in the world	No documentation required
Service Address If different	No documentation required
Email Address	No documentation required

Requirements for Businesses

Information required	Documentation required	Acceptable Documentation One of the following
Business Name	Proof of Identity	Business registration
Business Registration Number	Proof of Business Registration Number	Business registration
Billing Address May be anywhere in the world	No documentation required
Service Address If different	No documentation required
Email Address	No documentation required

Singapore: National Numbers

Requirements for Individuals

Information required	Documentation required	Acceptable Documentation One of the following
Name	Proof of Identity	Government-issued ID Passport Employment pass
Identity Document Number (Passport Number, FIN, NRIC)	Proof of Identity Document Number	Government-issued ID Passport Employment pass
Address May be anywhere in the world	Proof of Address	Utility bill Tax notice Rent receipt Title deed
Service Address If different	No documentation required
Email Address	No documentation required

Please note that Twilio no longer offers National phone numbers to individual customers.

Requirements for Businesses

Information required	Documentation required	Acceptable Documentation One of the following
Name of Authorized Representative	Proof of Identity	National ID card Passport Employment Pass
Identity Document Number	Proof of Identity	National ID Card Passport Employment Pass
Business Name	Proof of Business	Business registration
Business Registration Number	Proof of Business Registration Number	Business registration
Business Address May be anywhere in the world	Proof of Address	Business Registration
Email Address	No documentation required
Phone Number Must be different from the existing Twilio phone number	No documentation required

To fulfil regulatory guidelines, we are unable to provide Resellers and ISVs with Singapore National Numbers.

Singapore: Toll-Free Numbers

Requirements for Individuals

Singaporean Toll-Free Numbers are not available to individuals.

Requirements for Businesses

Information required	Documentation required	Acceptable Documentation One of the following
Business Name	Proof of Identity	Business registration
Business Registration Number	Proof of Business Registration Number	Business registration

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.

Singapore (SG)

Singapore: Mobile Numbers

Singapore: National Numbers

Singapore: Toll-Free Numbers