Privacy Queries and Requests

Submit any privacy related requests below

Please consult our Privacy Notice for more information about how Twilio uses your personal data. If you have questions or wish to exercise your rights, please use the form to submit your request.

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Data Subject Category Type of query

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Data Subject Categories
Applicant/Candidate	An individual who has formally applied for an open position or role at Twilio.
Customer	An individual or organization that purchases services from Twilio.
Employee	An individual who currently works for Twilio under a contract of employment.
End User	An individual person who interacts with a service built by a Twilio customer but does not have a direct commercial or contractual relationship with Twilio itself.
Former Employee	An individual who has permanently left Twilio and no longer holds an active employment contract or working relationship with Twilio.
Prospective Customer	An individual Twilio has identified as a potential buyer, treated as a sales lead, and actively engaged (through previous contact or marketing efforts) to encourage use of services offered.
Visitor	An individual who has been physically present at a company's location or attends a company-sponsored event, but does not have an established, ongoing formal relationship with the Twilio like a customer, employee, or contractor.
Other	An individual who does not belong to the other listed categories.

Data Subject Rights
Access	The right to access grants individuals the right to obtain confirmation that their personal data is being processed, a copy of that data, and supplementary information regarding the processing activities from the data controller.
Automated Decision Making	The right concerning automated decision-making and profiling gives individuals the right not to be evaluated or have significant decisions made about them solely by a machine algorithm without meaningful human review.
Deletion	The right to deletion (also known as the right to be forgotten) allows individuals to have their personal data erased by a data controller in certain circumstances, such as when the data is no longer necessary for its original purpose or when the individual withdraws consent.
Objection	The right to objection allows individuals to stop or prevent the processing of their personal data in specific circumstances, with a right to object to direct marketing, including related profiling.
Portability	The right to portability gives individuals the ability to receive their personal data in a structured, commonly used, and machine-readable format, allowing them to transmit that data to another data controller.
Rectification	The right to rectification gives individuals the right to have inaccurate or incomplete personal data corrected or completed by the data controller.
Restriction	The right to restriction allows an individual to limit how their personal data is processed to only storage, typically while an issue regarding the data’s accuracy or the lawfulness of processing is being resolved.
Unsubscribe	The right to unsubscribe allows individuals to stop the use of their personal data for direct marketing purposes.