Advisory Services and Professional Services Packages

Last Updated: June 17, 2026

Customer will receive the Advisory Services Package or Professional Services Package (collectively, “Packages”) identified in the applicable Order Form, the applicable terms for which are set forth below. The applicable Package will be subject to the agreement between Customer and Twilio covering the provision of the services set forth in such applicable Package (“Agreement”). Any capitalized term used but not defined herein or in the applicable Package will have the meaning provided in the Agreement.

Advisory Services Packages

• Channel Onboarding
• Email Channel Onboarding
• Email Deliverability
• Email Deliverability Maintenance
• Email Experts as a Service
• Email Expert Engagement

• Email Program Management (for Order Forms executed on or after February 1, 2025)
• Email Program Management (for Order Forms executed through January 31, 2025)

• Email Strategy - Bronze, Silver, or Gold

• Expert Engagement
• Experts as a Service

• Program Management
• Solutions Architect

Advisory Services Packages - Twilio Segment Only

• Architecture Audit

• Connections Jumpstart

• Engage Jumpstart

• Health and Maturity Assessment (formerly Technical Health Check)

• Hourly Advisory Guidance: Data Migration Services

• Hourly Advisory Guidance: Engage Channels Activation

• Hourly Advisory Guidance: Engage Configuration Guidance

• Hourly Advisory Guidance: Privacy Portal & Workspace Access Configuration Guidance

• Hourly Advisory Guidance: Profile Unification and Profiles Sync Guidance

• Hourly Advisory Guidance: Protocols Configuration Guidance

• Hourly Advisory Guidance: Source/Destination including Reverse ETL Guidance

• Hourly Custom Coding: AWS Cost

• Hybrid Jumpstart

• Implementation Certification

• Jumpstart Lite / Jumpstart Lite (Free)

• Schema Audit

Professional Services Packages - Twilio Segment Only

• Business Critical Services

• Hourly Custom Coding: Custom Destination Function

• Hourly Custom Coding: Custom Integration Build

• Hourly Custom Coding: Custom Source Function

• Hourly Custom Coding: Query which enriches Segment profiles or emits events via Reverse ETL or SQL Traits

• Hourly Custom Coding: Script which sends data into Segment

• Hourly Custom Coding: Script which wraps analytics.js

• Resident Architect