Twilio Named a Leader in 2024 IDC MarketScape for Contact Center as a Service (CCaaS) Report
Twilio was recently placed in the Leaders Category of the 2024 IDC MarketScape: Worldwide for Contact Center as a Service (CCaaS) Applications Software 2024 Vendor Assessment.
In the excerpt, you’ll see why the IDC MarketScape noted, “Twilio is a unique provider in the CCaaS space and market in that Twilio Flex is a composable contact center application as opposed to a ‘packaged’ application with predetermined components, and process for installation and customization.”
The report also noted that, “Twilio offers a breadth of analytics and flexibility for designing reports and accessing data with the added capability of its CDP Segment. Twilio offers the breadth of channels natively or through a "third-party provider via open APIs." The company covers all core and most advanced channels, serving verticals and proprietary applications through integrations.”
Read the full excerpt of the 2024 IDC MarketScape for CCaaS Report to see why Twilio was named a Leader.
Access the Excerpt
See what sets Twilio Flex apart
Twilio Flex is a digital engagement center for sales and service/support teams that connects customers with any customer-facing employee, at any stage of their journey.