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Excellence in Engagement Awards

Join us in celebrating innovative organizations that are reimagining the way they engage with their customers.

2026 Award Winners

Excellence in Engagement

Netflix, one of the world's leading entertainment services, has been a Twilio customer for more than a decade. By leveraging SMS, WhatsApp, and Voice across 180 countries, Netflix continues to set the industry standard for secure, frictionless global account management to support its over 300 million subscribers.

Excellence in Connected Experiences

Rivian, an American automotive technology company that develops and builds category-defining electric vehicles, adopted Twilio Flex to unify its strategy across voice, messaging, and digital channels for Customer Support, Sales and Insurance. 

Excellence in Orchestration

Centerfield, a technology company powering AI-driven commerce for the world’s best brands, leverages several Twilio products to build custom solutions that unify its communications and data infrastructure. 

Excellence in Optimization

ANA, the largest airline in Japan, is leveraging Twilio Programmable SMS and SendGrid to ensure critical, real-time communication during flight irregularities, achieving an impressive delivery rate of more than 99.0%. 

Purina

Excellence in Scalable Personalization

Purina, a global leader in pet nutrition, has integrated Twilio Segment to drive personalized engagement with pet lovers across platforms. The brand is focused on connecting the journey of the pet and pet lover through the suite of Purina products and brands.

View the press release

2026 Finalists

View the blog

Previous Winners

2025 Excellence in Engagement Winner

Rocket Mortgage, the nation’s largest mortgage lender, leverages Twilio’s Programmable Voice, SMS and Twilio Segment’s Customer Data Platform (CDP) to help optimize client communication.

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Man smiling as he walks onto the stage during a technology conference.
Man smiling as he walks onto the stage during a technology conference.

Frequently asked questions

The Excellence in Engagement Awards Program recognizes innovative organizations that are reimagining the way they engage with their customers.

We encourage Twilio customers, partners, and employees to submit organizations using Twilio and embodying one or more of the five award categories.

Finalists and Winners will be chosen and voted upon by a panel consisting of three members from Twilio’s leadership team. Finalists are notified early in the year and winners are announced at the end of April.

Yes. Organizations are welcome to enter into all five categories if they align with the criteria.

Winners will be announced via a press release and recognized on this page, as well as various social channels. Winners will also be recognized at SIGNAL and their story will be featured throughout the event.

Yes, we encourage nominations of companies across NAMER, EMEA, LATAM, and APJ.