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Voice Intelligence Interactive Tour

Transform customer calls into business intelligence with AI and machine learning

Identify and extract important signals from unstructured voice call data at scale
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Image shows a call log with customer details, a chat transcription, and transcribing audio waveform.
Image shows a call log with customer details, a chat transcription, and transcribing audio waveform.

Take the Twilio Voice Intelligence Tour

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Transcription and AI-powered language operators in a single, powerful tool

Conversation between an agent and a customer, Maya Jones, discussing loan rates with results of operator responses displayed.
Conversation between an agent and a customer, Maya Jones, discussing loan rates with results of operator responses displayed.

Highly accurate call transcriptions

  • Best-in-class speech recognition
  • Bring-your-own recordings
  • Multiple language options

AI-powered language operators

  • Analyze calls to identify key words and phrases
  • Convert unstructured call data into actionable business intelligence at scale
  • Customize machine learning models for your use cases and increase operational efficiency

Embeddable view

  • Search and share data insights easily in your own software
  • Integrate with Flex using the Voice Intelligence
    plug-in
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