Twilio scored highest in 3 out of 5 Use Cases in 2025 Gartner® Critical Capabilities for CPaaS*
Download the report to see why we achieved the highest scores in 3 Use Cases among 11 vendors.
Twilio was ranked with the highest scores for Conversational Customer Experience, Advanced Voice Communications, and Basic Communications
Understanding the Gartner Magic Quadrant for CPaaS and Critical Capabilities reports
This report, first released by Gartner in 2023, explains how CPaaS providers offer cloud-based platforms for developers and other users to build deeper engagement and operationalize customer experiences via APIs, SDKs and visual builders for basic, advanced and omnichannel communications.
What makes us different
Twilio’s mission is to power exceptional experiences across the customer journey by helping businesses unify their data, communication channels, and AI to drive ROI. With Twilio you get:
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Proven scale and global connectivity
Twilio simplifies global communications with scale, deliverability, and compliance tools.
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Intelligent engagement powered by AI
We recently introduced two new AI innovations—ConversationRelay, which simplifies deploying AI voice agents, and Conversational Intelligence, which analyzes human and AI agent conversations to surface insights. We’re also partnering with Microsoft to accelerate AI-powered engagement.
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An extensible platform that lets you build without barriers
Twilio’s flexible platform offers powerful APIs, intuitive dashboards, SDKs, and tools that can help teams quickly launch, monitor, and scale customer engagement.
Compare CPaaS Solutions
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*Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Manoj Bhatia, Pankil Sheth, Ajit Patankar, July 21, 2025
Start building better engagement
Twilio lets you connect on any channel, access all your customer data, and use AI efficiently—on one platform with flexible, pay-as-you-go pricing.