Webinar
How to Deliver AI-Powered, Personalized Citizen Experiences: A CIO's Perspective
State and local government leaders are under pressure: rising constituent expectations, tighter budgets, and an accelerating mandate to modernize. This webinar gives CIOs and CTOs a practical blueprint for using AI-driven communications to do more with less — without sacrificing security or trust.
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As public sector organizations face rising citizen expectations and tighter resource constraints, the need for accessible, efficient, and secure digital services has never been greater. This webinar explores how state and local governments can leverage Twilio’s cloud communications platform to modernize constituent engagement, drive agent productivity, and implement intelligent identity solutions—delivering better, faster, and more trusted citizen experiences in 2026 and beyond.
This webinar explores concrete strategies and real examples from a sitting public sector CIO on how to modernize services, boost operational efficiency, and build lasting constituent trust.
Boost Agent Productivity with AI: Learn how Twilio Flex and AI-powered virtual agents streamline citizen interactions, automate routine inquiries, and give human agents real-time context — reducing handle times and freeing staff for high-value work.
Secure, Seamless Identity Verification: Discover how Twilio Verify and Branded Calling protect against fraud while enabling user-friendly authentication that balances security with accessibility across citizen-facing services.
Unified, Personalized Citizen Communications: See how consolidating channels and data with Twilio Segment and Flex helps agents resolve issues faster and deliver equitable, accessible services to all constituents — including multilingual and underserved populations.
Navigate the Compliance Landscape: Understand how to stay ahead of evolving TCPA, HIPAA, and emerging AI governance requirements — without slowing down your digital transformation roadmap.
Speakers:
Donnie C McCleskey Director, Public Sector GTM, Twilio
Jason Frame CIO, Southern Nevada Health District
