Gartner® Innovation Insight: Healthcare Provider Industry Cloud Platforms | Twilio
EHR systems are constraining healthcare innovation. In this report, we see Gartner examine how the healthcare provider industry cloud platform approach enables CIOs to break free from rigid cycles, compose AI-driven digital experiences using agentic AI, and unlock data liquidity to support precision medicine, personalized care, and better patient outcomes.
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What you can find inside this report:
- How agentic AI is becoming the primary interface for composing digital healthcare experiences, orchestrating workflows and resources across platform layers
- Why unlocking healthcare data is a top CIO priority — and how data liquidity enables longitudinal care, precision medicine, consumer engagement, and competitive advantage
- The Gartner recommendations for building an AI agent control plane, engaging clinical and business leadership, and shifting to an API-centric, cloud-forward architectural model
About Twilio
Twilio helps healthcare organizations bring the HP-ICP vision to life. We provide the real-time communications infrastructure that powers patient engagement, care coordination, virtual care delivery, and AI-driven workflows, — at any scale, across every channel, meeting patients and care teams where they are.
Gartner, Innovation Insight: Healthcare Provider Industry Cloud Platforms, By Andrew Meyer, 4 March 2026
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