Ready, Respond, Recover: A Nonprofit Guide to Digital Crisis Communication
Nonprofits can build resilience and save lives by using Twilio’s communication tools to connect with communities before, during, and after a crisis — delivering trusted, real-time communication across every stage of emergency management while reducing operational costs.
Between 2020 and 2024, the number of major natural disasters increased by roughly 150% compared with the previous five-year period. In an era marked by escalating natural disasters, public health emergencies, and humanitarian crises, rapid and clear communication by nonprofits may mean the difference between chaos and coordinated care.
Norwegian Refugee Council (NRC) used Twilio Flex to quickly launch digital contact centers in 11+ countries during the height of the COVID-19 pandemic, maintaining two-way communication with refugees when in-person services were shut down. By unifying WhatsApp, SMS, webchat, and voice, NRC delivered critical health information, preparedness guidance, and emergency alerts—even in low-connectivity areas. Over the next few years, NRC scaled outreach to over 27 counties and is focused on enhancing its program with a range of social, legal, and educational services that will be delivered via the contact center.
- Learn practical strategies for building a trusted communication network before a crisis.
Discover how to deliver real-time, multi-channel alerts, and support during emergencies.
Explore ways to sustain community engagement and resilience long after a disaster ends.
Hear real-world stories from nonprofits using Twilio to protect, inform, and empower communities.