Country Summary

Country nameBrazil
ISO codeBR
RegionSouth America
Dialing code+55

Guidelines

Portable Numbers
  • Geographic numbers (Tier 1 and Tier 2 prefixes, explained below)
  • Toll-Free numbers (+55800)
  • National numbers (+5530xx;+5540xx)
Restrictions
  • For Local numbers, the following localities are supported:
    • +55 11 
    • +55 12
    • +55 13
    • +55 14
    • +55 15
    • +55 16
    • +55 17
    • +55 18
    • +55 19
    • +55 21 
    • +55 22
    • +55 24
    • +55 27 
    • +55 31
    • +55 32
    • +55 33
    • +55 35
    • +55 41 
    • +55 43 
    • +55 44
    • +55 47
    • +55 48 
    • +55 51
    • +55 54
    • +55 61
    • +55 62
    • +55 65
    • +55 67
    • +55 71
    • +55 79
    • +55 81 
    • +55 82
    • +55 83 
    • +55 84 
    • +55 85 
    • +55 86 
    • +55 91
    • +55 92
    • +55 98
  • For National numbers, supported prefixes include:
    • +(55)30xx
    • +(55)40xx
  • For Toll-Free numbers, we support the +(55)800 prefix
Required Information

For Toll-Free and National numbers:

For Local Brazilian numbers, the following is required:

  • Required documents (as attachments):

    • Geographic Letter of Authorization (LOA) signed by an authorized user and/or owner of the number(s). Note that the information on your LOA must match the authorized username and service address provided by your current carrier.  

    • Brazil Portability Request Form with information regarding the numbers 

    • Latest invoice (phone bill) dated not longer than 3 months ago

    • Government-issued ID showing Brazilian address (for individuals) or Local Tax ID - CNPJ (for companies) - please share a copy of the document with us.

  • Required information (in writing):

    • Full name

    • Identity document number or registration number in the register of the Ministry of Finance, in the case of a natural person

    • Record number in the register of the Ministry of Finance, in case of legal entities

    • Full address

    • E-mail 

    • Telephone 

For all number types, the following requirement:

Timeframe

Porting Toll-Free & Local phone numbers:

  • Once you've submitted all required documentation/information, up to 2-3 weeks, depending on the complexity of the port and time required by the current service provider.

Porting National phone numbers:

  • Once you've submitted all required documentation/information, up to 5-7 weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory Bodies

Agencia Nacional de Telecomunicacoes (ANATEL)

Other Details

Please note that the application process is different for Tier 1 and Tier 2 Local Brazilian numbers:

For Tier 1 Local Brazilian numbers, the following requirements:

  • Geographic Letter of Authorization (LOA) signed by an authorized user and/or owner of the number(s). Note that the information on your LOA must match the authorized username and service address provided by your current carrier.  
  • Brazil Portability Request Form with information regarding the numbers 
  • Government-issued ID showing Brazilian address (for individuals) or Local Tax ID - CNPJ (for companies). Please share a copy of the document with us.

For Tier 2 Local Brazilian numbers, the following requirements:

  • Latest invoice (phone bill) dated not longer than 3 months ago
  • Required information:
    • Full name
    • Identity document number or registration number in the register of the Ministry of Finance, in the case of a natural person
    • Record number in the register of the Ministry of Finance, in case of legal entities
    • Full address
    • E-mail 
    • Telephone 
How To Submit

Email porting@twilio.com with the required documentation/information.

You can find all the requirements needed here.

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.