CROATIA (HR)

Locale Summary

Locale name	Croatia
ISO code	HR
Region	Europe

Numbers Summary

Toll-Free Prefixes	+385800

Croatia: Local Numbers*

Requirements for Individuals

Information Required	Documentation Required	Acceptable Documentation One of the following
Name	Proof of Identity	National ID Passport Residence permit
Address Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.	Proof of Local Address	Government-issued ID showing local address Utility bill Tax notice Rent receipt Title deed

Information Required

Documentation Required

Acceptable Documentation One of the following

Name

Proof of Identity

National ID
Passport
Residence permit

Address

Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.

Proof of Local Address

Government-issued ID showing local address
Utility bill
Tax notice
Rent receipt
Title deed

Information Required	Name
Documentation Required	Proof of Identity
Acceptable Documentation One of the following	National ID Passport Residence permit

Information Required	Address Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.
Documentation Required	Proof of Local Address
Acceptable Documentation One of the following	Government-issued ID showing local address Utility bill Tax notice Rent receipt Title deed

Information Required

Address

Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.

Documentation Required

Proof of Local Address

Acceptable Documentation One of the following

Government-issued ID showing local address
Utility bill
Tax notice
Rent receipt
Title deed

Requirements for Businesses

Information Required	Documentation Required	Acceptable Documentation One of the following
Business Name	Proof of Identity	Excerpt from the court register showing name of Authorized Representative
Business Address Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.	Proof of Local Address	Court register showing local address Utility bill Tax notice Rent receipt Title deed
Company Registration Number	Proof of Company Registration Number	Excerpt from court register showing company registration number, e.g., Matični Broj poslovnog Subjekta (MBS)
Name of Authorized Representative	Proof of Identity	National ID Passport Residence permit

Information Required	Business Name
Documentation Required	Proof of Identity
Acceptable Documentation One of the following	Excerpt from the court register showing name of Authorized Representative

Information Required	Business Address Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.
Documentation Required	Proof of Local Address
Acceptable Documentation One of the following	Court register showing local address Utility bill Tax notice Rent receipt Title deed

Information Required

Business Address

Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.

Documentation Required

Proof of Local Address

Acceptable Documentation One of the following

Court register showing local address
Utility bill
Tax notice
Rent receipt
Title deed

Information Required	Company Registration Number
Documentation Required	Proof of Company Registration Number
Acceptable Documentation One of the following	Excerpt from court register showing company registration number, e.g., Matični Broj poslovnog Subjekta (MBS)

Information Required	Name of Authorized Representative
Documentation Required	Proof of Identity
Acceptable Documentation One of the following	National ID Passport Residence permit

Croatia: Toll Free Numbers

Requirements for Individuals

Information Required	Documentation Required	Acceptable Documentation One of the following
Name	Proof of Identity	Government-issued ID Passport
Address Must be in Croatia	Proof of Address	Government-issued ID showing address Utility bill Tax notice Rent receipt Title deed

Information Required	Name
Documentation Required	Proof of Identity
Acceptable Documentation One of the following	Government-issued ID Passport

Information Required	Address Must be in Croatia
Documentation Required	Proof of Address
Acceptable Documentation One of the following	Government-issued ID showing address Utility bill Tax notice Rent receipt Title deed

Requirements for Businesses

Information Required	Documentation Required	Acceptable Documentation One of the following
Business Name	Proof of Business Name	Excerpt from the court register showing authorised representative
Address Must be in Croatia	Proof of Address	Court register showing address Utility bill Tax notice Rent receipt Title deed
Company Registration Number	Proof of Business Registration Number	Excerpt from the court register showing company registration number
Name of Authorised Representative	Proof of Identity	National ID Passport Residence permit

Information Required	Business Name
Documentation Required	Proof of Business Name
Acceptable Documentation One of the following	Excerpt from the court register showing authorised representative

Information Required	Address Must be in Croatia
Documentation Required	Proof of Address
Acceptable Documentation One of the following	Court register showing address Utility bill Tax notice Rent receipt Title deed

Information Required	Company Registration Number
Documentation Required	Proof of Business Registration Number
Acceptable Documentation One of the following	Excerpt from the court register showing company registration number

Information Required	Name of Authorised Representative
Documentation Required	Proof of Identity
Acceptable Documentation One of the following	National ID Passport Residence permit

*For Croatian local numbers, please be aware:

You are not purchasing or buying Croatian Numbers but rather contracting for telecommunication services which includes the use of Croatian number(s).
Connectivity Services are provided in accordance with Croatian regulations and laws on electronic communications.
When using numbers, you are required to comply with all Croatian laws and regulations.
Information on the National Regulatory Agency in Croatia can be found at https://www.hakom.hr

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.