INDONESIA (ID)

Country Summary

Country nameIndonesia
ISO codeID
RegionAsia
Mobile country code510
Dialing code+62
Major carriersTelkomsel, XL Axiata, Hutchinson, Indosat

Guidelines

Two-way SMS supported No
Twilio concatenated message supportYes
Message length160 Characters
Twilio MMS supportConverted to SMS with embedded URL
Sending SMS to landline numbersYou cannot send SMS to a landline destination number: the Twilio REST API will throw a 400 response with error code 21614, the message will not appear in the logs, and the account will not be charged.
Compliance considerations

Twilio strongly encourages customers to review proposed use cases with qualified legal counsel to make sure that they comply with all applicable laws. The following are some general best practices. 

  1. Get opt-in consent from each end user before sending any communication to them, particular for marketing or other non-essential communications.
  2. Only communicate during an end user's daytime hours unless it is urgent.
  3. SMS campaigns should support HELP/STOP messages, and similar messages, in the end user's local language.
  4. Do not contact end users on do-not-call or do-not-disturb registries.

You can read more on the Indonesian Telecommunication Regulatory Authority's website.

Phone Numbers & Sender ID

AlphanumericLong CodeShort Code
Pre-registrationDynamicDomesticInternational
Operator network capabilitySupportedNot SupportedNot Supported --- Not Supported
Twilio supportedSupportedNot SupportedSupported --- Not Supported
Sender ID preservedYesNoYes --- No
Provisioning time3 weeks------------
UCS-2 support---------------
Use case restrictions

Delivery of messages submitted with Numeric Sender IDs is on a best effort basis and will be overwritten with either random Numeric or random Alphanumeric Sender IDs. Pre-registration of Alphanumeric Sender IDs is required.

Messages must not contain:

  • SPAM-related materials
  • Anything that is misleading, deceiving, obscene, offensive, or defamatory against any person.
  • Content that infringes on the rights of any third party or gives rise to any claim by any person.
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Best practices

Domestic and international requests go through different processes and you will need to complete different documents for each. 

Please contact support@twilio.com to start your registration and we will guide you through the process.

Alphanumeric Sender ID is only supported through pre-registration.

Messages submitted with a long number may be overwritten with a generic Alphanumeric outside of Twilio's platform as a best effort to deliver the message.

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---
Alphanumeric - Pre-registration
Operator network capabilitySupported
Twilio supportedSupported
Sender ID preservedYes
Provisioning time3 weeks
UCS-2 support---
Use case restrictions

Delivery of messages submitted with Numeric Sender IDs is on a best effort basis and will be overwritten with either random Numeric or random Alphanumeric Sender IDs. Pre-registration of Alphanumeric Sender IDs is required.

Messages must not contain:

  • SPAM-related materials
  • Anything that is misleading, deceiving, obscene, offensive, or defamatory against any person.
  • Content that infringes on the rights of any third party or gives rise to any claim by any person.
Best practices

Domestic and international requests go through different processes and you will need to complete different documents for each. 

Please contact support@twilio.com to start your registration and we will guide you through the process.

Alphanumeric - Dynamic
Operator network capabilityNot Supported
Twilio supportedNot Supported
Sender ID preservedNo
Provisioning time---
UCS-2 support---
Use case restrictions
---
Best practices

Alphanumeric Sender ID is only supported through pre-registration.

Long Code - Domestic
Operator network capabilityNot Supported
Twilio supportedSupported
Sender ID preservedYes
Provisioning time---
UCS-2 support---
Use case restrictions
---
Best practices

Messages submitted with a long number may be overwritten with a generic Alphanumeric outside of Twilio's platform as a best effort to deliver the message.

Long Code - International
Operator network capability ---
Twilio supported ---
Sender ID preserved ---
Provisioning time---
UCS-2 support---
Use case restrictions
---
Best practices
---
Short Code
Operator network capabilityNot Supported
Twilio supportedNot Supported
Sender ID preservedNo
Provisioning time---
UCS-2 support---
Use case restrictions
---
Best practices
---

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.