ITALY (IT)

Locale Summary

Locale name	Italy
ISO code	IT
Region	Europe
Dialing code	+39

Guidelines

Portable Numbers	Geographic (local) numbers
Restrictions	Most of International Phone Numbers have VOICE capability only, no SMS. Letter of Authorization must be in Italian. You can use English translation for guidance Italian Porting requires Secret Codes (Codice Segreto) on the LOA. Secret Codes are PIN Codes that are requested from the losing communication provider. Provider can share codes for each number or one code for a group of numbers We are able to support porting only with major carriers in Italy. Please note that sometimes numbers are provided by resellers and the real carrier is only determined during the porting process. Only the following carriers are supported for porting: BT CloudItalia Colt Fastweb Sky Tim Tiscali TWT Uno Verizon Vodafone Wind
Required Information	Letter of Authorization (LOA) dated within the last 30 days Secret code (Codice Segreto) for the port authorization Applicable regulatory compliance documentation Copy of the most recent phone bill
Timeframe	Once you submit all required documentation/information, up to 6 weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory Bodies	Autorità per le Garanzie nelle Comunicazioni (AGCOM)
Other Details	During the period from July 29, 2022 until August 28, 2022 there will be NO porting possible in Italy, due to nationwide porting freeze announced by Italian authorities. Twilio Porting team will still review all porting requests and work with you to get correct information prepared for porting. However, porting orders are only going to be raised with partner carriers after porting freeze is over, so we kindly ask you to plan ahead.
How To Submit	Email porting@twilio.com with the required documentation/information. You can find all the requirements needed here.

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.