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Locale Summary

Locale nameItaly
ISO codeIT
Dialing code+39


Portable Numbers
  • Geographic (local) numbers 
  • Most of International Phone Numbers have VOICE capability only, no SMS.
  • Letter of Authorization must be in Italian. You can use English translation for guidance
  • Italian Porting requires Secret Codes (Codice Segreto) on the LOA. Secret Codes are PIN Codes that are requested from the losing communication provider. Provider can share codes for each number or one code for a group of numbers
  • We are able to support porting only with major carriers in Italy. Please note that sometimes numbers are provided by resellers and the real carrier is only determined during the porting process. Only the following carriers are supported for porting:
    • BT
    • CloudItalia
    • Colt
    • Fastweb
    • Sky
    • Tim
    • Tiscali
    • TWT
    • Uno
    • Verizon
    • Vodafone
    • Wind
Required Information

Once you submit all required documentation/information, up to 6 weeks, depending on the complexity of the port and time required by the current service provider.

Regulatory Bodies

Autorità per le Garanzie nelle Comunicazioni (AGCOM)

Other Details

During the period from July 29, 2022 until August 28, 2022 there will be NO porting possible in Italy, due to nationwide porting freeze announced by Italian authorities.

Twilio Porting team will still review all porting requests and work with you to get correct information prepared for porting. However, porting orders are only going to be raised with partner carriers after porting freeze is over, so we kindly ask you to plan ahead.

How To Submit

Email with the required documentation/information.

You can find all the requirements needed here.

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