Country Summary

Country nameItaly
ISO codeIT
RegionEurope
Dialing code+39

Guidelines

Portable Numbers
  • Geographic (local) numbers 
Restrictions
  • Most of International Phone Numbers have VOICE capability only, no SMS.
  • Letter of Authorization must be in Italian. You can use English translation for guidance
  • Italian Porting requires Secret Codes (Codice Segreto) on the LOA. Secret Codes are PIN Codes that are requested from the losing communication provider. Provider can share codes for each number or one code for a group of numbers
  • We are able to support porting only with major carriers in Italy. Please note that sometimes numbers are provided by resellers and the real carrier is only determined during the porting process. Only the following carriers are supported for porting:
    • BT
    • CloudItalia
    • Colt
    • Fastweb
    • Sky
    • Tim
    • Tiscali
    • TWT
    • Uno
    • Verizon
    • Vodafone
    • Wind
Required Information
Timeframe

Once you submit all required documentation/information, up to 6 weeks, depending on the complexity of the port and time required by the current service provider.

Regulatory Bodies

Autorità per le Garanzie nelle Comunicazioni (AGCOM)

Other Details
How To Submit

Email porting@twilio.com with the required documentation/information.

You can find all the requirements needed here.

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.