Italy (IT)

Locale name

Italy

ISO code
The International Organization for Standardization two character representation for the given locale.

IT

Region

Europe

Mobile country code
A three digit code associated with the given locale and used in conjunction with a Mobile Network Code to uniquely identify mobile networks.

222

Dialing code
The dialing prefix used to establish a call or send an SMS from one locale to the given locale.

+39

Two-way SMS supported
Whether Twilio supports two-way SMS in the given locale.

Yes

Number portability available
Whether number portability is available in the given locale.

Yes

Twilio concatenated message support
Concatenation refers to the capability of splitting a message that is too long to be sent in one SMS into smaller pieces and then joining the pieces at the receiving end so that the receiver sees the message as one. 

Yes*
For certain sender ID types this may not be supported. Where messages are split and rejoined may vary based on character encoding.

Message length
How many characters can be sent given a particular message encoding before the message will be split into concatenated segments.

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Twilio MMS support
Multimedia Messaging Service (MMS) provides a standards-based means to send pictures and video to mobile phones.

Converted to SMS with embedded URL

Sending SMS to landline numbers
How Twilio handles an SMS message destined for landline telephone number.

You cannot send SMS to a landline destination number: the Twilio REST API will throw a 400 response with error code 21614, the message will not appear in the logs, and the account will not be charged.

Compliance considerations
Twilio strongly encourages customers to review proposed use cases with qualified legal counsel to make sure that they comply with all applicable laws. This table lists some general best practices.

Sending cannabis related content is strictly prohibited.

Sending marketing and promotional messages between 10PM to 8AM, and all day on Sunday is prohibited.

In compliance with Italian Communications Authority resolution 42/13/CIR, Twilio Ireland Limited (Twilio)  has adopted this Code of Conduct regarding the use of Aliases (i.e., alphanumeric senderIDs) for Business Messaging Services. 

In this context, an “Alias” is a string of alphanumeric characters shown in the CLI field for SMS/MMS and data transfer communications. 

Article 5, paragraph 4 of AGCOM (Italian Communications Authority) resolution 42/13/CIR regarding “Regulations for using alphanumeric caller identification indicators in SMS/MMS used for business messaging services” states that messaging service providers must adopt a Code of Conduct in advance, establishing, among other things, the rules for creating an Alias and the measures taken to protect End Users. 

The Code of Conduct will be regularly updated by Twilio, including but not limited to ensure compliance with any future changes to the regulatory regime applicable to the use of Aliases.

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In ottemperanza alla delibera 42/13/CIR dell'Autorità per le Garanzie nelle Comunicazioni, Twilio Ireland Limited (Twilio) ha adottato un codice di condotta in merito all'utilizzo di ALIAS (cosiddetti SenderID alfanumerici) per i servizi di messaggistica aziendale.

In questo contesto, un "Alias" è una stringa di caratteri alfanumerici visualizzata nel campo dell'indirizzo per SMS/MMS e comunicazioni di trasferimento dati.

L'articolo 5, comma 4, della delibera AGCOM 42/13/CIR recante “Regolamento per l'utilizzo degli indicatori alfanumerici di identificazione del chiamante negli SMS/MMS utilizzati per i servizi di messaggistica aziendale” prevede che i fornitori di servizi di messaggistica debbano adottare uno specifico codice di comportamento in anticipare, stabilendo, tra l'altro, le regole per la creazione degli Alias e le misure adottate a tutela degli utenti finali.

Il codice di condotta sarà periodicamente aggiornato da Twilio come e laddove necessario per garantire il rispetto di eventuali future modifiche al regime normativo applicabile all'utilizzo degli Alias.

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Messages sent from international mobile numbers to Italy may be replaced with an Alphanumeric Sender ID or a Local Numeric Sender ID.

Message delivery to M2M numbers is on best-effort basis only.

Twilio strongly encourages customers to review proposed use cases with qualified legal counsel to make sure that they comply with all applicable laws. The following are some general best practices:

1. Get opt-in consent from each end-user before sending any communication to them, particularly for marketing or other non-essential communications.
2. Only communicate during an end-user’s daytime hours unless it is urgent.
3. SMS campaigns should support HELP/STOP messages, and similar messages, in the end-user’s local language.
4. Do not contact end-users on do-not-call or do-not-disturb registries.

Operator network capability
Whether mobile operators in the given country support the feature.

Not Required

Supported

Twilio supported
Whether Twilio supports the feature for the given country.

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Supported
Learn more

Sender ID preserved
In some countries sender IDs for certain sender types are not preserved and are changed for compliance and/or deliverability reasons. In these countries mobile subscribers will see a different ‘from sender ID’ than the one sent by you.

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Yes

Provisioning time
Provisioning is the process of getting the sender ID approved and registered with mobile networks (depending on country requirements). Provisioning time is how long this process takes in the given country.

N/A

N/A

UCS-2 support

N/A

Supported

Use case restrictions

N/A

N/A

Best practices

N/A

N/A

Operator network capability
Whether mobile operators in the given country support the feature.

Supported

Not Supported

Supported

Twilio supported
Whether Twilio supports the feature for the given country.

Supported 

Supported

Supported

Sender ID preserved
In some countries sender IDs for certain sender types are not preserved and are changed for compliance and/or deliverability reasons. In these countries mobile subscribers will see a different ‘from sender ID’ than the one sent by you.

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No

Yes

Provisioning time
Provisioning is the process of getting the sender ID approved and registered with mobile networks (depending on country requirements). Provisioning time is how long this process takes in the given country.

N/A

N/A

7-9 weeks

UCS-2 support

N/A

Supported

Supported

Use case restrictions

N/A

Numeric Sender ID reservation is not supported for all Italian networks operators. Messages submitted with an International Longcode Sender IDs will be delivered with an Alpha Sender ID replacement which takes place outside Twilio's platfrom 

Please refer to our Italy Short Code Best Practises for further details.

Best practices

N/A

Prefer using an Alpha Sender ID for submitting A2P messages in Italy

Please refer to our Italy Short Code Best Practises for further details.