Guidelines

Mexico (MX)

Locale Summary
Locale name	Mexico
ISO code The International Organization for Standardization two character representation for the given locale.	MX
Region	North America

Numbers Summary
Toll-Free Prefixes	+52800, +521800

Mexico: Local Numbers

Requirements for Individuals

Information required	Documentation required	Acceptable Documentation One of the following
Name	Proof of Identity	Government-issued ID Passport
Address Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.	Proof of Local Address	Government-issued ID showing local address Utility bill (dated within the last 12 months) Government communication (dated within the last 12 months)

Requirements for Businesses

Information required	Documentation required	Acceptable Documentation One of the following
Business Name	Proof of Identity	Constancia de Situación Fiscal (Tax Status Certificate)*
Business Address Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.	Proof of Local Address	Constancia de Situación Fiscal (Tax Status Certificate)* Utility bill (dated within the last 12 months) Government communication (dated within the last 12 months)

* The Constancia de Situación Fiscal (Tax Status Certificate), available through the SAT portal

Mexico: Mobile Numbers*

Requirements for Individuals

Information required

Documentation required

Acceptable Documentation
One of the following

Name

Proof of Identity

Mexican Nationals: Provide a government-issued photo ID containing CURP (e.g., INE/IFE Credencial para Votar, Mexican Passport, Cédula Profesional, Cartilla Militar)

Foreign Nationals with Mexican Residency: Provide the Tarjeta de Residente Temporal or Tarjeta de Residente Permanente (issued by INM)

Mexican government-issued ID containing CURP
Mexican Passport

Address
Must be within Mexico; a PO box is not acceptable.

Proof of Mexico Address

Government-issued ID showing Mexico address
Utility bill (dated within the last 3 months)
Government communication (dated within the last 3 months)

Identity Document Number

Provide the CURP (ex: GOGA750403HDFRRB09) appearing on the Mexican Government-issued ID/Passport

* Mexico Mobile numbers may only be used for two-way person-to-person (P2P) communication. Local carriers do not permit A2P or automated messaging on this number type and such traffic will be blocked immediately.

* Individuals are limited to 10 numbers per registration

Requirements for Businesses

Information required

Documentation required

Acceptable Documentation
One of the following

Business Name

Proof of Identity

Mexican-Registered Businesses: Provide the Constancia de Situación Fiscal (Tax Status Certificate) from the SAT portal, which includes the RFC (Registro Federal de Contribuyentes)**

Foreign-Registered Businesses: Provide the Articles of Incorporation or equivalent business registration document from country of origin

Business registration document

Business Address
May be anywhere in the world; a PO box is not acceptable.

Proof of Address

Utility bill (dated within the last 3 months)
Government communication (dated within the last 3 months)

Business Website

Public facing website or verified social media account

Name of Authorized Representative

Proof of Authorized Representative Identity

Government-issued ID
Passport

Mexican Business Registration Number (RFC)

Registro Federal de Contribuyentes — 12-character tax ID (ex: ABC850101XY3).

Foreign-Registered Businesses: enter XEXX010101000 as a generic placeholder.

Authorized Representative’s Contact Email

Use of personal email domains may require additional vetting; alias emails are not permitted.

Authorization of Authorized Representative

Proof of Authorization

If using a Power of Attorney (Poder Notarial), it must be signed by a Director/Officer named in the Business Registration Document or Articles of Incorporation

Business registration document showing Authorized representative
Articles of Incorporation showing Authorized Representative
Power of Attorney (Poder Notarial)

* The Constancia de Situación Fiscal (Tax Status Certificate), available through the SAT portal

Mexico: Toll-Free Numbers

Requirements for Individuals

Information required	Documentation required	Acceptable Documentation One of the following
Name	Proof of Identity	Government-issued ID Passport
Address May be anywhere in the world; a PO box is not acceptable.	Proof of Address	Government-issued ID showing address Utility bill (dated within the last 12 months) Government communication (dated within the last 12 months)

Requirements for Businesses

Information required	Documentation required	Acceptable Documentation One of the following
Business Name	Proof of Identity	Business registration
Business Address May be anywhere in the world; a PO box is not acceptable.	Proof of Address	Business registration Utility bill (dated within the last 12 months) Government communication (dated within the last 12 months)

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.