SOUTH AFRICA (ZA)

Country Summary

Country nameSouth Africa
ISO codeZA
RegionMiddle East & Africa
Major carriersVodacom, MTN, Cell C, Telkom

Numbers Summary

Mobile Prefixes+2760
Toll-Free Prefixes+27800

South Africa: Local Numbers

Requirements for Individuals

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Name

Proof of Identity

  • Government-issued ID (must include photo, full name, and identity number)

Address

Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.

Proof of Local Address

  • Municipal rates or tax invoice
  • Recent telephone account statement
  • Retailer account or current television license
  • New motor vehicle license

Identity Document Number

Proof of Identity Document Number

  • Government-issued ID (must include photo, full name, and identity number)

Nationality

No documentation required

Information Required

Name

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • Government-issued ID (must include photo, full name, and identity number)
Information Required

Address

Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.

Documentation Required

Proof of Local Address

Acceptable Documentation One of the following
  • Municipal rates or tax invoice
  • Recent telephone account statement
  • Retailer account or current television license
  • New motor vehicle license
Information Required

Identity Document Number

Documentation Required

Proof of Identity Document Number

Acceptable Documentation One of the following
  • Government-issued ID (must include photo, full name, and identity number)
Information Required

Nationality

Documentation Required

No documentation required

Acceptable Documentation One of the following

Requirements for Businesses

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Business Name

Proof of Identity

  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration  

Business Address

Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.

Proof of Local Address

  • Bank statement
  • Municipal rates or tax invoice
  • Recent telephone account statement
  • New motor vehicle license

Name of Authorized Representative

Proof of Identity

  • Government-issued ID (must include photo, full name, and identity number)

Address of Authorized Representative

No documentation required

Identity Number of Authorized Representative

Proof of Identity Number

  • Government-issued ID (must include photo, full name, and identity number)

Nationality of Authorized Representative

No documentation required

Business Registration Number

Proof of Business Registration Number

  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration 
Information Required

Business Name

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration  
Information Required

Business Address

Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.

Documentation Required

Proof of Local Address

Acceptable Documentation One of the following
  • Bank statement
  • Municipal rates or tax invoice
  • Recent telephone account statement
  • New motor vehicle license
Information Required

Name of Authorized Representative

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • Government-issued ID (must include photo, full name, and identity number)
Information Required

Address of Authorized Representative

Documentation Required

No documentation required

Acceptable Documentation One of the following
Information Required

Identity Number of Authorized Representative

Documentation Required

Proof of Identity Number

Acceptable Documentation One of the following
  • Government-issued ID (must include photo, full name, and identity number)
Information Required

Nationality of Authorized Representative

Documentation Required

No documentation required

Acceptable Documentation One of the following
Information Required

Business Registration Number

Documentation Required

Proof of Business Registration Number

Acceptable Documentation One of the following
  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration 

South Africa: Mobile Numbers

Requirements for Individuals

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Name

Proof of Identity

  • Government-issued ID (must include photo, full name, and identity number)

Address

Must be within South Africa

Proof of South African Address

  • Bank statement
  • Municipal rates or tax invoice
  • Recent telephone account statement
  • Retailer account or current television license
  • New motor vehicle license

Identity Number

Proof of Identity Number

  • Government-issued ID (must include photo, full name, and identity number)

Nationality

No documentation required

Information Required

Name

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • Government-issued ID (must include photo, full name, and identity number)
Information Required

Address

Must be within South Africa

Documentation Required

Proof of South African Address

Acceptable Documentation One of the following
  • Bank statement
  • Municipal rates or tax invoice
  • Recent telephone account statement
  • Retailer account or current television license
  • New motor vehicle license
Information Required

Identity Number

Documentation Required

Proof of Identity Number

Acceptable Documentation One of the following
  • Government-issued ID (must include photo, full name, and identity number)
Information Required

Nationality

Documentation Required

No documentation required

Acceptable Documentation One of the following

Requirements for Businesses

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Business Name

Proof of Identity

  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number so the business registration can be verified in reference to this document 

Business Address

Must be within South Africa

Proof of South African Address

  • Bank statement
  • Municipal rates or tax invoice
  • Recent telephone account statement
  • New motor vehicle license

Name of Authorized Representative

Proof of Identity

  • Government-issued ID (must include photo, full name, and identity number)

Address of Authorized Representative

No documentation required

Identity Number of Authorized Representative

Proof of Identity Number

  • Government-issued ID (must include photo, full name, and identity number)

Nationality of Authorized Representative

No documentation required

Business Registration Number

Proof of Business Registration Number

  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration
Information Required

Business Name

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number so the business registration can be verified in reference to this document 
Information Required

Business Address

Must be within South Africa

Documentation Required

Proof of South African Address

Acceptable Documentation One of the following
  • Bank statement
  • Municipal rates or tax invoice
  • Recent telephone account statement
  • New motor vehicle license
Information Required

Name of Authorized Representative

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • Government-issued ID (must include photo, full name, and identity number)
Information Required

Address of Authorized Representative

Documentation Required

No documentation required

Acceptable Documentation One of the following
Information Required

Identity Number of Authorized Representative

Documentation Required

Proof of Identity Number

Acceptable Documentation One of the following
  • Government-issued ID (must include photo, full name, and identity number)
Information Required

Nationality of Authorized Representative

Documentation Required

No documentation required

Acceptable Documentation One of the following
Information Required

Business Registration Number

Documentation Required

Proof of Business Registration Number

Acceptable Documentation One of the following
  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration

South Africa: Toll-Free Numbers

Requirements for Individuals

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Name

Proof of Identity

  • Government-issued ID (must include photo, full name, and identity number)

Address

May be anywhere in the world

Proof of Address

  • Municipal rates or tax invoice
  • Recent telephone account statement
  • Retailer account or current television license
  • New motor vehicle license

Identity Document Number

Proof of Identity Document Number

  • Government-issued ID (must include photo, full name, and identity number)

Nationality

No documentation required

Information Required

Name

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • Government-issued ID (must include photo, full name, and identity number)
Information Required

Address

May be anywhere in the world

Documentation Required

Proof of Address

Acceptable Documentation One of the following
  • Municipal rates or tax invoice
  • Recent telephone account statement
  • Retailer account or current television license
  • New motor vehicle license
Information Required

Identity Document Number

Documentation Required

Proof of Identity Document Number

Acceptable Documentation One of the following
  • Government-issued ID (must include photo, full name, and identity number)
Information Required

Nationality

Documentation Required

No documentation required

Acceptable Documentation One of the following

Requirements for Businesses

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Business Name

Proof of Identity

  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration

Business Address

May be anywhere in the world

Proof of Address

  • Bank statement
  • Municipal rates or tax invoice
  • Recent telephone account statement
  • New motor vehicle license

Name of Authorized Representative

Proof of Identity

  • Government-issued ID (must include photo, full name, and identity number)

Address of Authorized Representative

May be anywhere in the world

No documentation required

Identity Number of Authorized Representative

Proof of Identity

  • Government-issued ID (must include photo, full name, and identity number)
Information Required

Business Name

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration
Information Required

Business Address

May be anywhere in the world

Documentation Required

Proof of Address

Acceptable Documentation One of the following
  • Bank statement
  • Municipal rates or tax invoice
  • Recent telephone account statement
  • New motor vehicle license
Information Required

Name of Authorized Representative

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • Government-issued ID (must include photo, full name, and identity number)
Information Required

Address of Authorized Representative

May be anywhere in the world

Documentation Required

No documentation required

Acceptable Documentation One of the following
Information Required

Identity Number of Authorized Representative

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • Government-issued ID (must include photo, full name, and identity number)

South Africa: VoIP Numbers

Requirements for Individuals

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Name

Proof of Identity

  • Government-issued ID (must include photo, full name, and identity number)

Address

May be anywhere in the world

Proof of Address

  • Municipal rates or tax invoice
  • Recent telephone account statement
  • Retailer account or current television license
  • New motor vehicle license

Identity Number 

Proof of Identity Number 

  • Government-issued ID (must include photo, full name, and identity number)

Nationality

No documentation required

Information Required

Name

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • Government-issued ID (must include photo, full name, and identity number)
Information Required

Address

May be anywhere in the world

Documentation Required

Proof of Address

Acceptable Documentation One of the following
  • Municipal rates or tax invoice
  • Recent telephone account statement
  • Retailer account or current television license
  • New motor vehicle license
Information Required

Identity Number 

Documentation Required

Proof of Identity Number 

Acceptable Documentation One of the following
  • Government-issued ID (must include photo, full name, and identity number)
Information Required

Nationality

Documentation Required

No documentation required

Acceptable Documentation One of the following

Requirements for Businesses

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Business Name

Proof of Identity

  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration

Business Address

May be anywhere in the world

Proof of Address

  • Bank statement
  • Municipal rates or tax invoice
  • Recent telephone account statement
  • New motor vehicle license

Name of Authorized Representative

Proof of Identity

  • Government-issued ID (must include photo, full name, and identity number)

Address of Authorized Representative

No documentation required

Identity Number of Authorized Representative

Proof of Identity Number

  • Government-issued ID (must include photo, full name, and identity number)

Nationality of Authorized Representative

No documentation required

Business Registration Number

Proof of Business Registration Number

  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration
Information Required

Business Name

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration
Information Required

Business Address

May be anywhere in the world

Documentation Required

Proof of Address

Acceptable Documentation One of the following
  • Bank statement
  • Municipal rates or tax invoice
  • Recent telephone account statement
  • New motor vehicle license
Information Required

Name of Authorized Representative

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • Government-issued ID (must include photo, full name, and identity number)
Information Required

Address of Authorized Representative

Documentation Required

No documentation required

Acceptable Documentation One of the following
Information Required

Identity Number of Authorized Representative

Documentation Required

Proof of Identity Number

Acceptable Documentation One of the following
  • Government-issued ID (must include photo, full name, and identity number)
Information Required

Nationality of Authorized Representative

Documentation Required

No documentation required

Acceptable Documentation One of the following
Information Required

Business Registration Number

Documentation Required

Proof of Business Registration Number

Acceptable Documentation One of the following
  • Business registration
  • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.