Today we are excited to announce the Flex Zendesk CTI (Computer Telephony Interface) is now Generally Available. Flex Zendesk CTI is included at no extra cost within your Flex license and enables you to supercharge your Zendesk Support omnichannel customer communications. Get started here! A Zendesk Talk Partner Edition subscription is required for any Zendesk Support agents who want to access the Flex Zendesk CTI.
Once you’ve successfully installed the CTI integration, you will be able to access Flex from within Zendesk Support. This enables you to:
With Flex Zendesk integration, you can now delight customers by helping agents focus on solving customer issues instead of administering their account, by letting Flex take care of ticket housekeeping.
Read more about these features and check out the sample call flows here.
Head to the Zendesk Marketplace and install the Flex app to your Zendesk Support instance.
You can set up your Flex Zendesk integration from Flex within the admin interface.
We can’t wait to see you supercharge your Zendesk Support with Flex!