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2025 State of Customer Engagement Report

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Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
Communications
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Messaging
SMS
WhatsApp
Conversations API
RCS
Voice
SIP Trunking
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SMTP Service
Marketing Campaigns
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Flex

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Verify
Lookup

Conversational AI
ConversationRelay
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See all products

See Twilio’s latest innovations, integrations, builder tools and support plans

Verification and identity
Fraud prevention
Alerts and notifications
Appointment reminders
Lead alerts
Mass texting
Marketing and promotions
SMS marketing
Cross-sell and upsell
Optimize ad spend
Support and sales
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Customer data management

Developers
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Product
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Financial services
Healthcare
Retail
Nonprofit
Hospitality
eCommerce
Public sector
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See all solutions

Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
Customer stories

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Built for builders
Enterprise scale
Extensible by design
Real-time customer data
Artificial intelligence
Infrastructure

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Diversity
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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

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Woman sitting in a wooden chair using a smartphone with plants in the background.

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2025 State of Customer Engagement Report

Explore the five trends redefining how brands connect with customers in 2025.

All Pricing
Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

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Blog / Authors / John Sheehan

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John Sheehan

Super Startup Weekend Makes a Stop In Cleveland

John Sheehan
Kicking off Global Entrepreneurship Week at Startup Weekend Detroit, Cleveland, Indy and Chicago

John Sheehan
Congratulations to Julian Gay, Winner of the Twilio + Kynetx Developer Contest

John Sheehan
New Developer Contest: Python-powered Twilio Apps (ends Nov 14)

John Sheehan
Apigee Launches Twilio API Console

John Sheehan
Attention Pythonistas, Twilio Has a Contest Just For You! (Ends 11/14)

John Sheehan
Order Mapper wins Twilio + PayPalX Developer Contest

John Sheehan
New Developer Contest: Win an iPad with Twilio + Kynetx (Ends 11/7)

John Sheehan
Allen Loayza from Mazie Software Releases Format Phone Number API

John Sheehan

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