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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

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2025 Gartner® Magic Quadrant™ for CPaaS

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2025 State of Customer Engagement Report

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Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
Communications
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Messaging
SMS
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Flex

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Conversational AI
ConversationRelay
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See Twilio’s latest innovations, integrations, builder tools and support plans

Verification and identity
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Lead alerts
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Optimize ad spend
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Financial services
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Hospitality
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Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
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Artificial intelligence
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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

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Woman sitting in a wooden chair using a smartphone with plants in the background.

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2025 State of Customer Engagement Report

Explore the five trends redefining how brands connect with customers in 2025.

All Pricing
Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

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Blog / Authors / Jonathan Gottfried

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Jonathan Gottfried

Founders Get Lean at Lean Startup Machine

Jonathan Gottfried
Twilio Rocks Out at Music Hack Day Boston

Jonathan Gottfried
VenueMachine Connects Small Businesses to Social Influencers

Jonathan Gottfried
Twilio Checks In at the Foursquare Global Hackathon

Jonathan Gottfried
Introducing Jon Gottfried, Developer Evangelist

Jonathan Gottfried
Video Hack Day Brings Terminator Vision to Times Square

Jonathan Gottfried

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