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2025 State of Customer Engagement Report

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Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
Communications
Customer Data

Messaging
SMS
WhatsApp
Conversations API
RCS
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SIP Trunking
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SMTP Service
Marketing Campaigns
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Toll-free
10DLC
Short Codes
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Flex

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Profiles Sync
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Verify
Lookup

Conversational AI
ConversationRelay
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See all products

See Twilio’s latest innovations, integrations, builder tools and support plans

Verification and identity
Fraud prevention
Alerts and notifications
Appointment reminders
Lead alerts
Mass texting
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Cross-sell and upsell
Optimize ad spend
Support and sales
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Financial services
Healthcare
Retail
Nonprofit
Hospitality
eCommerce
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See all solutions

Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
Customer stories

One platform
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Built for builders
Enterprise scale
Extensible by design
Real-time customer data
Artificial intelligence
Infrastructure

About us
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Diversity
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Twilio.org
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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

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Woman sitting in a wooden chair using a smartphone with plants in the background.

2025 State of Customer Engagement Report

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All Pricing
Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

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Blog / Authors / Jose Oliveros

JO

Contributor

Jose Oliveros

ETA Notifications with Node.js and Express

Andrew T. Baker
ETA Notifications with Ruby and Rails

Mario Celi
SMS and MMS Notifications with Node.js and Express

Kevin Whinnery
Automated Survey with Python and Django

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Block Spam Calls and Robocalls with Python

Samuel Mendes
Block Spam Calls and Robocalls with Node.js

Samuel Mendes
Block Spam Calls and Robocalls with Ruby

Samuel Mendes

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