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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

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Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
Communications
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Messaging
SMS
WhatsApp
Conversations API
RCS
Voice
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Flex

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Conversational AI
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See Twilio’s latest innovations, integrations, builder tools and support plans

Verification and identity
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Alerts and notifications
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Lead alerts
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Cross-sell and upsell
Optimize ad spend
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Financial services
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Hospitality
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Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
Customer stories

One platform
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Extensible by design
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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

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Woman sitting in a wooden chair using a smartphone with plants in the background.

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2025 State of Customer Engagement Report

Explore the five trends redefining how brands connect with customers in 2025.

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Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

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Blog / Authors / Len Shneyder

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Len Shneyder

Black Friday & Cyber Monday 2024 by the Numbers

Len Shneyder
Black Friday & Cyber Monday 2023 By The Numbers

Len Shneyder
New Sending Requirements for Gmail & Yahoo!

Len Shneyder
What businesses can learn about SMS marketing engagement from political advocacy groups

Len Shneyder
The Google BIMI Pilot Is Here!

Len Shneyder
Protecting Inboxes is a Civic Duty

Len Shneyder
Efforts Ramp Up to Strengthen Wanted Campaign Communications

Len Shneyder
2019 Holiday Email Metrics

Len Shneyder
Twilio SendGrid Joins The Authindicators Working Group

Len Shneyder

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