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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

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2025 State of Customer Engagement Report

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Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
Communications
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Messaging
SMS
WhatsApp
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RCS
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Flex

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Conversational AI
ConversationRelay
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See all products

See Twilio’s latest innovations, integrations, builder tools and support plans

Verification and identity
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Alerts and notifications
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Lead alerts
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Cross-sell and upsell
Optimize ad spend
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Financial services
Healthcare
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Hospitality
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See all solutions

Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
Customer stories

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Enterprise scale
Extensible by design
Real-time customer data
Artificial intelligence
Infrastructure

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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

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Woman sitting in a wooden chair using a smartphone with plants in the background.

Woman sitting in a wooden chair using a smartphone with plants in the background.

2025 State of Customer Engagement Report

Explore the five trends redefining how brands connect with customers in 2025.

All Pricing
Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

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Blog / Authors / Mario Celi

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Mario Celi

IVR: Screening & Recording with Java and Servlets

Mario Celi
Warm Transfer with Ruby and Rails

Mario Celi
ETA Notifications with Python and Flask

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ETA Notifications with PHP and Laravel

Mario Celi
ETA Notifications with Java and Servlets

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