English
French
German
Japanese
Portuguese
Spanish

Help Center
Support Plans
Partner Solutions

Log in to:
- Messaging, Voice, Verify, Video, and more Twilio
Or log in to access:
- Customer Data Platform Twilio Segment
- Email Twilio SendGrid

Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
Communications
Customer Data

Messaging
SMS
WhatsApp
Conversations API
RCS
Voice
SIP Trunking
Email API
SMTP Service
Marketing Campaigns
Phone Numbers
Toll-free
10DLC
Short Codes
Video API
Flex

Connections
Warehouses
Reverse ETL
Functions
Protocols
Unify
Profiles Sync
Unified Profiles
Engage
Audiences
Journeys
Intelligence
Predictions
Data Observability

Verify
Lookup

Conversational AI
ConversationRelay
Conversational Intelligence

See all products

See Twilio’s latest innovations, integrations, builder tools and support plans

Verification and identity
Fraud prevention
Alerts and notifications
Appointment reminders
Lead alerts
Mass texting
Marketing and promotions
SMS marketing
Cross-sell and upsell
Optimize ad spend
Support and sales
IVR
Contact center
Customer data management

Developers
Data Engineering
Marketing
Product
Customer Experience

Financial services
Healthcare
Retail
Nonprofit
Hospitality
eCommerce
Public sector
Education

Enterprise
Startup

See all solutions

Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
Customer stories

One platform
Privacy and security
Built for builders
Enterprise scale
Extensible by design
Real-time customer data
Artificial intelligence
Infrastructure

About us
Values
Diversity
Careers
Twilio.org
Investor relations
Press and media
Events

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

Documentation
Code samples
Developer Hub
Champions
Changelog
Serverless

Blog
Resource Center
Guides
Reports
Webinars
Podcasts
Customer stories
State of Customer Engagement
Events
Customer data community
Customer data recipes

Help Center
Find a partner
Become a partner
Professional services
Support plans
Status
SendGrid status
Segment status

Woman sitting in a wooden chair using a smartphone with plants in the background.

Woman sitting in a wooden chair using a smartphone with plants in the background.

2025 State of Customer Engagement Report

Explore the five trends redefining how brands connect with customers in 2025.

All Pricing
Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

Messaging
SMS
WhatsApp
Conversations API
Voice
SIP Trunking
Conferencing
Email API
Marketing Campaigns
Video API
Flex

Customer Data Platform
Customer Data Pipeline

Verify
Lookup

Data is collected based on search terms. Privacy Policy

Contact sales Start for free

Data is collected based on search terms. Privacy Policy

Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
Communications
Customer Data

Messaging
SMS
WhatsApp
Conversations API
RCS
Voice
SIP Trunking
Email API
SMTP Service
Marketing Campaigns
Phone Numbers
Toll-free
10DLC
Short Codes
Video API
Flex

Connections
Warehouses
Reverse ETL
Functions
Protocols
Unify
Profiles Sync
Unified Profiles
Engage
Audiences
Journeys
Intelligence
Predictions
Data Observability

Verify
Lookup

Conversational AI
ConversationRelay
Conversational Intelligence

See all products

See Twilio’s latest innovations, integrations, builder tools and support plans

Verification and identity
Fraud prevention
Alerts and notifications
Appointment reminders
Lead alerts
Mass texting
Marketing and promotions
SMS marketing
Cross-sell and upsell
Optimize ad spend
Support and sales
IVR
Contact center
Customer data management

Developers
Data Engineering
Marketing
Product
Customer Experience

Financial services
Healthcare
Retail
Nonprofit
Hospitality
eCommerce
Public sector
Education

Enterprise
Startup

See all solutions

Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
Customer stories

One platform
Privacy and security
Built for builders
Enterprise scale
Extensible by design
Real-time customer data
Artificial intelligence
Infrastructure

About us
Values
Diversity
Careers
Twilio.org
Investor relations
Press and media
Events

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

Documentation
Code samples
Developer Hub
Champions
Changelog
Serverless

Blog
Resource Center
Guides
Reports
Webinars
Podcasts
Customer stories
State of Customer Engagement
Events
Customer data community
Customer data recipes

Help Center
Find a partner
Become a partner
Professional services
Support plans
Status
SendGrid status
Segment status

Woman sitting in a wooden chair using a smartphone with plants in the background.

Woman sitting in a wooden chair using a smartphone with plants in the background.

2025 State of Customer Engagement Report

Explore the five trends redefining how brands connect with customers in 2025.

All Pricing
Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

Messaging
SMS
WhatsApp
Conversations API
Voice
SIP Trunking
Conferencing
Email API
Marketing Campaigns
Video API
Flex

Customer Data Platform
Customer Data Pipeline

Verify
Lookup

Contact sales Start for free

Blog / Authors / Sheila Jambekar

SJ

Contributor

Sheila Jambekar

Associate General Counsel, CIPP/US, CIPP/E

8 Ways Personal Information Is Like Uranium

Sheila Jambekar
GDPR: Data Subjects, Controllers and Processors, Oh My!

Sheila Jambekar
Getting to Know the 4 Magic Letters of Compliance: GDPR

Sheila Jambekar
Twilio’s GDPR Commitment: Support for Customer Compliance Objectives

Sheila Jambekar
Is Twilio an ATDS

Sheila Jambekar

Loading

Error: Unable to load results

1

Twilio careers
Twilio.org
Press and media
Investor relations
Legal
Privacy
Security
Sitemap

Copyright © 2025 Twilio Inc. All rights reserved.

About Twilio
Customer Engagement Platform (CEP)
Communications
Customer Data Platform (CDP)
AI
Customer stories
Events
Contact sales
View pricing
Why Twilio

Twilio Engage
Connections
Email API
User authentication and identity
MMS messaging
Voice PSTN
Latest innovations
Pre-built solutions
All products

Customer data management
Audience segmentation
Contact center
SMS marketing
Customer acquisition
Voice response system (IVR)
Fraud prevention
Bulk text messaging
Mass email sender
All use cases

Developer resources
Twilio Essentials
SDKs
CDP integrations
SMTP Email API
SMS API
WhatsApp API
Voice API
Connections
All docs