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2025 State of Customer Engagement Report

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Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
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Optimize ad spend
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Hospitality
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Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

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Woman sitting in a wooden chair using a smartphone with plants in the background.

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2025 State of Customer Engagement Report

Explore the five trends redefining how brands connect with customers in 2025.

All Pricing
Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

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Blog / Authors / Thomas Wanzek

TW

Twilion

Thomas Wanzek

IVR: Screening & Recording with C# and ASP.NET MVC

Andrew T. Baker
IVR: Screening & Recording with PHP and Laravel

Mario Celi
IVR: Screening & Recording with Ruby and Rails

Jarod Reyes
IVR: Screening & Recording with Python and Django

Martin Mena
IVR: Screening & Recording with Java and Servlets

Mario Celi

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