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A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026.

A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026.

2026 Gartner® Magic Quadrant™ for CPaaS¹

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¹Gartner®, Magic Quadrant™ for Communications Platform as a Service, By Lisa Unden-Farboud et. al, May 18, 2026

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Twilio Platform Next gen
Built for engagement in the agentic era. Twilio connects communication channels, customer context, and AI on one flexible platform.

Conversation Memory New
Build a persistent memory of customer interactions
Conversation Orchestrator New
Keep conversations connected across channels
Conversation Intelligence
Extract context from real-time conversations
Conversation Relay
Build advanced voice AI for natural conversations Try the demo
Conversations

Messaging
SMS
WhatsApp
RCS
Voice
SIP Trunking
Email
SMTP Service
Phone Numbers
Toll-free
10DLC
Short Codes
Video API
Flex
Communications

Verify
Lookup
Authentication

Connections
Warehouses
Protocols
Unify
Engage
Audiences
Journeys
Customer Data

See all products

See Twilio’s latest innovations and integrations

Verification and identity
Fraud prevention
Alerts and notifications
Appointment reminders
Lead alerts
Mass texting
Marketing and promotions
SMS marketing
Cross-sell and upsell
Optimize ad spend
Support and sales
Voice AI
AI agent productivity Try the demo
IVR
Contact center
Customer data management

Developers
Data Engineering
Marketing
Product
Customer Experience

Financial services
Healthcare
Retail
Nonprofit
Hospitality
Ecommerce
Public sector
Education
Tech

Enterprise
Startup

See all solutions

Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
Customer stories

One platform
Privacy and security
Built for builders
Enterprise scale
Extensible by design
Real-time customer data
Artificial intelligence
Infrastructure

About us
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Diversity
Careers
Twilio.org
Investor relations
Press and media
Events

A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026.

A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026.

2026 Gartner® Magic Quadrant™ for CPaaS¹

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

¹Gartner®, Magic Quadrant™ for Communications Platform as a Service, By Lisa Unden-Farboud et. al, May 18, 2026

Documentation
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Screenshot of agent demo button with a call icon and a cursor hovering over Start Demo.

Screenshot of agent demo button with a call icon and a cursor hovering over Start Demo.

Test out our voice AI now

Demo Conversation Relay to see how it handles real-time customer calls with pauses, interruptions, and routing.

All Pricing
Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

Conversations
Conversation Memory
Conversation Orchestrator
Conversation Intelligence
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Messaging
SMS
WhatsApp
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Contact sales Start for free

Blog / Authors / Valaree Landry

VL

Twilion

Valaree Landry

Senior Product Marketing Manager, Data

Now in GA: Power Live Conversations with Segment Conversation Memory

Valaree Landry

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