Brilliant Builds: Building for Loyalty

From Idea to Index: How Twilio Voice and AI Helped Bring the Guinness Price Index to Life

Brilliant Builds is back! In this season opener, we’re joined by Nancy Rademaker, Professional keynote speaker and guest speaker at London Business School. 

We dive deep into how businesses can actually make sense of fragmented customer data to deliver true customer recognition. Plus, we tackle a huge topic for the agentic era: how to protect your frontline teams and prevent agent burnout when AI enters the mix.

About the speaker

With more than two decades in enterprise IT—including senior EMEA roles at Microsoft—Nancy Rademaker is a veteran of digital transformation. Associated with top European innovation networks like Nexxworks and a guest lecturer at London Business School, she focuses on the human side of tech: how AI fundamentally changes the way employees work and how customers interact with brands.