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2025 State of Customer Engagement Report

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Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
Communications
Customer Data

Messaging
SMS
WhatsApp
Conversations API
RCS
Voice
SIP Trunking
Email API
SMTP Service
Marketing Campaigns
Phone Numbers
Toll-free
10DLC
Short Codes
Video API
Flex

Connections
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Functions
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Unify
Profiles Sync
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Engage
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Verify
Lookup

Conversational AI
ConversationRelay
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See all products

See Twilio’s latest innovations, integrations, builder tools and support plans

Verification and identity
Fraud prevention
Alerts and notifications
Appointment reminders
Lead alerts
Mass texting
Marketing and promotions
SMS marketing
Cross-sell and upsell
Optimize ad spend
Support and sales
IVR
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Customer data management

Developers
Data Engineering
Marketing
Product
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Financial services
Healthcare
Retail
Nonprofit
Hospitality
eCommerce
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See all solutions

Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
Customer stories

One platform
Privacy and security
Built for builders
Enterprise scale
Extensible by design
Real-time customer data
Artificial intelligence
Infrastructure

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Diversity
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Twilio.org
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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

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Woman sitting in a wooden chair using a smartphone with plants in the background.

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2025 State of Customer Engagement Report

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Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

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JavaScript

Blog / JavaScript

Add Emoji Reactions to Video calls using Twilio Data Track API

Abhimanyu Shekhawat
Capturing Twilio Video JS SDK Logs

Charlie Santos
Build React Projects with a Background in Python, Flask, HTML, and CSS

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Add Muting and Unmuting to Your Video Chat App in 30 Seconds

Ashley Boucher
Secret Gifts with Twilio Verify for Gift of Code

Rachel Black
Creating a GPT-3 Twitch Chatbot with Node.js

Sam Agnew
Offer a Unique Gift for Christmas with Typeform, Glitch, JavaScript, and Twilio SMS API

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Creating Twitch Chat Bots with Node.js

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Ashley Boucher

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