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Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
Communications
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Messaging
SMS
WhatsApp
Conversations API
RCS
Voice
SIP Trunking
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Marketing Campaigns
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Flex

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Lookup

Conversational AI
ConversationRelay
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See all products

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Verification and identity
Fraud prevention
Alerts and notifications
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Lead alerts
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Cross-sell and upsell
Optimize ad spend
Support and sales
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Healthcare
Retail
Nonprofit
Hospitality
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Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
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One platform
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Extensible by design
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Artificial intelligence
Infrastructure

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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

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