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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

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Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
Communications
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Messaging
SMS
RCS
WhatsApp
Conversations API
Voice
SIP Trunking
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SMTP Service
Marketing Campaigns
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Video API
Flex

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Verify
Lookup

Conversational AI
ConversationRelay
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See all products

See Twilio’s latest innovations, integrations, builder tools and support plans

Verification and identity
Fraud prevention
Alerts and notifications
Appointment reminders
Lead alerts
Mass texting
Marketing and promotions
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Cross-sell and upsell
Optimize ad spend
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Financial services
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Hospitality
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Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
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One platform
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Built for builders
Enterprise scale
Extensible by design
Real-time customer data
Artificial intelligence
Infrastructure

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Twilio.org
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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

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Smiling woman with curly hair sits on a couch, looking at her phone.

Smiling woman with curly hair sits on a couch, looking at her phone.

Twilio Talks: Scaling Customer Engagement with Contextual Data and AI

See how Twilio helps orchestrate smarter conversations across every channel.

All Pricing
Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

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Blog / Support and sales

Self-service in the age of AI: Virtual agents that actually resolve

Julie Griffin
Unlocking super agents with the power of data & AI

Ravleen Kaur
What is conversational AI? Twilio’s strategy for smarter support

Ravleen Kaur
What is agentic AI? How AI agents are transforming customer support

Ravleen Kaur

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