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Twilio Platform Next gen
Built for engagement in the agentic era. Twilio connects communication channels, customer context, and AI on one flexible platform.

Conversation Memory New
Build a persistent memory of customer interactions
Conversation Orchestrator New
Keep conversations connected across channels
Conversation Intelligence
Extract context from real-time conversations
Conversation Relay
Build advanced voice AI for natural conversations
Conversations

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SMS
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See Twilio’s latest innovations and CDP integrations

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Alerts and notifications
Appointment reminders
Lead alerts
Mass texting
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Cross-sell and upsell
Optimize ad spend
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Man with headphones and smartwatch standing with arms crossed against a dark background.

Man with headphones and smartwatch standing with arms crossed against a dark background.

Increase agent productivity with conversational AI

Make self-service your strongest support channel with AI agents built on the right foundation.

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Woman wearing blue headphones and a colorful t-shirt, smiling while working on a laptop in a cozy room.

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SIGNAL ‘26: The next generation is here

We just revealed the future of the Twilio platform. Dive into the highlights and product releases.

See what launched

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Support and sales

Blog / Support and sales

What is conversational AI (and how does it work) in 2026?

Ravleen Kaur Jesse Sumrak
What is agentic AI? Definition, examples, workflows

Ravleen Kaur Jesse Sumrak
Unlocking super agents with the power of data & AI

Ravleen Kaur
Self-service in the age of AI: Virtual agents that actually resolve

Julie Griffin

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