Voice Insights – Trust & Engagement Insights (Public Beta)

Introducing Voice Insights – Trust & Engagement Insights, a comprehensive dashboard for building trusted, high-performing, high-ROI outbound calling campaigns at scale. It proactively detects behaviors that trigger spam mislabeling or downstream blocked calls and provides step-by-step mitigation guidance across your entire number inventory. Optimize dialing windows with best-time-to-call signals, measure end-to-end campaign effectiveness through a visual engagement funnel (including human call answer and engagement rates), and attribute impact from trust investments like Branded Calls with clear ROI reporting. The result is fewer wasted attempts, trusted calling, and a consistent, measurable lift in answer rates thus driving favorable business outcomes. 

Key benefits:

• Trust & Engagement Score for a quick read on outbound calling health.

• Visibility into the drivers of reach and pickup (answer rates, blocked calls, potential robocalls, and short-call percentage).

• Early detection of deteriorating trends with prescriptive mitigation guidance.

• A customer engagement funnel to quantify campaign effectiveness at a glance, including percentage of calls answered by humans call answer rates.

• Best-time-to-call answer rate heatmap to optimize dialing windows. 

• Identification of calls blocked by downstream carriers and the phone numbers impacted.

• ROI measurement for Trust products like Branded Calls, with easy A/B comparisons against unbranded calls. 

Voice Insights – Trust & Engagement Insights is included exclusively as a part of Voice Insights Advanced Features. 

Learn more in our Voice Insights –Trust & Engagement Insights docs.