Product changelog and announcements

Data Residency for SMS (EU) is available in Private Beta. 

Private Beta participants can now send and receive SMS with message data processed and stored in the Twilio Ireland (IE1) region, keeping personal data in Europe.

Access is limited. Contact your account representative or submit this form to request access.

You can now upload and crop logo and banner images directly in Twilio Console when creating an RCS Sender. Previously, images needed to be pre-cropped and hosted on a publicly accessible URL. This update simplifies the RCS Sender creation process by eliminating the need for external image editing tools and web hosting.

Click here or go to Explore Products > RCS > Senders within Twilio Console to create your first RCS Sender and start sending branded RCS messages. 

Learn more about RCS messaging with Twilio.

WhatsApp typing indicators are now supported on Twilio. Create typing indicators to signal to WhatsApp users that a response is being prepared. This improves user experience by reducing perceived wait times. Use typing indicators for responses that might take longer than a few seconds to generate.

To learn more about typing indicators on WhatsApp and how to send them, see our docs here.

Compliance Toolkit now suppports U.S. state-specific quiet hours, automatically rescheduling non-essential messages sent during select time windows to help you stay compliant with specific state regulations.

This release covers select quiet hour restrictions in the following states: Alabama, Connecticut, Florida, Louisiana, Maryland, Mississippi, Oklahoma, Tennessee, Texas, and Washington.

Learn more and see how to enable it in our docs here.

Twilio customers can now directly define flows through WhatsApp and send them with Twilio. This enables customers to use the full capabilities offered by WhatsApp. It now also supports flows powered with endpoints. Endpoints let you pass data directly between your services and Meta to provide a personalized and dynamic experience to your customers.

Twilio now supports sending messages containing flows in session without template approval in addition to as an approved template with WhatsApp/flows. 

To learn more about how to send WhatsApp/flows see our docs here.

Twilio now supports sending one tap and zero tap authentication templates on WhatsApp.

One tap autofill lets your customers authenticate by clicking a button in WhatsApp that triggers an activity that opens your app and delivers the password or code to it.

Zero tap authentication templates allow your users to receive one-time passwords or codes through WhatsApp without having to leave your app. If the zero-tap process fails, the code is still delivered in the WhatsApp chat.

More information on how to configure your existing authentication or new templates to support this functionality can be found in our documentation. 

Twilio now supports sending webviews on RCS through twilio/card. 

Webviews are new way for your customers to open links that keep them on the messaging thread. With webviews through Twilio, you can designate the height of the in-app browser that opens the webview. 

Additionally, webviews opens the door for more even richer interactions through RCS with integrations such as boarding passes and in-messaging payments. 

Between Monday, November 24, 2025 and Monday, January 5, 2026, Twilio will enter a Heightened Awareness Period (HAP) to help ensure reliable message delivery during peak traffic times, such as Black Friday and Cyber Monday. 

During this period, message sending rates to U.S. destinations will be monitored and may be limited at the account level for toll-free, short code, and 10DLC numbers.

Accounts that send high volumes of messages from short codes or toll-free numbers may be temporarily migrated to Market Throughput during the HAP; customers will be notified via email if their account is affected. Market Throughput does not affect 10DLC numbers, which will continue to live on Account Based Throughput.

We're excited to announce that we will be gradually rolling out a new version of the Messaging Insights UI starting today. New UI is designed for improved performance. 

Important action required after the roll out is complete for your users: Any previously saved filters and bookmarks will not carry over to the new interface. Please reapply your filters and update your bookmarks. To prevent confusion, consider deleting any old Insights bookmarks that no longer function with the updated UI.