Product changelog and announcements

On February 27, 2024 Twilio will remove its SendGrid legacy listing on the AWS Marketplace and all SendGrid legacy plans will be discontinued. A new plan will need to be purchased through the AWS Marketplace and the new plan API key will need to be configured.

Certificates for the Ashburn regional (default) ingress edge for the REST API products have been renewed. The root, intermediate certificate (ICA) and end-user certificates have been renewed, as well as the certificate serial number has been changed. Such updates are common practice and do not impact customers that are using Twilio's services unless you are pinning certificates or are managing them manually.

For customers who are pinning certificates or are managing them manually, please add these new certificates. You can follow the information mentioned on the official documentation.

Twilio will perform an additional 1% migration of Elastic SIP Trunking, Flex, Programmable Voice, and SIPREC for 24 hours on 12/14/2023

Email in Flex is now generally available as a native channel for your contact center. Once you set up the email channel, agents can send and receive email messages from your customers directly in Flex. 

By handling email in Flex alongside your other communications channels, you can centralize your agents’ workflows and improve efficiency. Your agents can also serve your customers better when they can see all of their communications in one place. 

To learn more and get started, see Email in Flex.

REMINDER: 1% of Elastic SIP Trunking, Flex, Programmable Voice, SIPREC, and Voice SDK traffic will use the new media IP address range and ports for 24 hours starting 12/5/2023

We are excited to announce that Flex UI 2.5.0 is now available. This release features the following additions and updates:

• Flex on Citrix VDI is now generally available. 

• On the Real-time Queues View, you can now filter summary metrics by channel and view additional metrics that are now available in public beta. 

This release also includes a number of enhancements and bug fixes. 

Additionally, several other significant features will be released soon on version 2.5.0. Watch this changelog and the Flex UI 2.5.0 release notes for updates when new features become available. 

For complete details, including a list of upcoming features, see the Flex UI Release Notes for 2.5.0.

Effective November 30, 2023, the Twilio Live API is end of life (EOL) and is no longer available to customers. Twilio Live API access, developer documentation, and the status page entry will be removed. 

The Twilio Live API powered interactive audio and video live streaming events. Any remaining customers with a Twilio Live based application can get information on their migration options in this Twilio Live Migration Guide.

We're pleased to announce the general availability (GA) of Answering Machine Detection (AMD) filtering in the Voice Insights Dashboard in Console.

We previously announced the general availability (GA) of Call Annotations. This release extends the product's capability by enabling the use of annotations as filters within the Voice Insights Dashboard

If you have annotated calls using the Call Annotations API, these can now be visualized in the Voice Insights Dashboard. 

The Twilio Voice JS SDK now includes Audio Processor APIs, enabling access to raw audio input and the ability to modify audio data before sending it to Twilio. With this new feature, the following use cases are now easily achieved on the client side:

• Background noise removal using a noise cancellation library of your choice (“bring your own”)
• Music playback when putting the call on hold
• Audio filters
• AI audio classification
• … and more!

Check out the docs for more information on how to use the new functionality in your application. We can’t wait to see what you build!