Guidelines

Japan (JP)

Locale Summary
Locale name	Japan
ISO code The International Organization for Standardization two character representation for the given locale.	JP
Region	Asia

Numbers Summary
Toll-Free Prefixes	+81120, +81800
National Prefixes	+8150

Japan: Local Numbers*

Requirements for Businesses

Information required	Documentation required	Acceptable Documentation One of the following
Japan Regulatory Bundle Application	An Application must be completed and signed by the authorized representative. Download here: English version (.pdf \| .docx) Japanese version (.pdf \| .docx)	Completed Japan Regulatory Bundle Application
Business Name	Proof of Identity	Corporate registration document The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload
Business Address Must be within the locality or region covered by the phone number’s prefix. A PO Box is not acceptable.	Proof of Address	Corporate registration document If the Applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following to prove the local office address: Certificate of tax payment of the local corporate entity. Utility bill of the local office address. Note: A mailer will be sent to verify the Applicant's physical address. The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload.
Business Purpose	Proof of Business Purpose	Corporate registration document The supporting document(s) must have been issued within the last 6 months and be valid at time of upload.
Authorization of Representative	Proof that representative is authorized to act on behalf of the business	Provide one of the following: Power of attorney Corporate registration showing name of authorized representative Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with us
Name of Authorized Representative	Proof of identity	Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address: Passport Driver’s license Certificate of driving record My Number Card* “Zairyu” residency card (non-Japanese national) Certificate of special permanent resident (non-Japanese national) Do not upload the back side of My Number Card
Address of Authorized Representative	Proof of address	If one of the authorized representative’s photo ID(like passport) does not show an address or the address shown is not current, please submit a third verification document showing the current address which can include: Certificate of tax payment (within the previous 6-months). Utility bill (within the previous 6 months) Note: A mailer will be sent to verify the Authorized Representative’s physical address. The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload

Japan: National, Toll-Free Numbers

Requirements for Individuals

Japan National and Toll-Free numbers are not available to individuals.

Requirements for Businesses

Information required	Documentation required	Acceptable Documentation One of the following
Japan Regulatory Bundle Application & TNUP(Telecommunications Numbering Use Plan), if applicable**	An Application must be completed and signed by the authorized representative. Download here: English version (.pdf \| .docx) Japanese version (.pdf \| .docx)	Completed Japan Regulatory Bundle Application [NOTE: Resellers should append a copy of their TNUP to the scan of their completed Application for the “Reseller Bundle”. See Notice to Resellers (November 2022)]
Business Name	Proof of Identity	Corporate registration document The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload
Business Address A PO Box is not acceptable.	Proof of Address	Corporate registration document If the Applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following to prove the local office address: Certificate of tax payment Utility bill Note: A mailer will be sent to verify the Applicant's physical address. The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload.
Business Purpose	Proof of Business Purpose	Corporate registration document The supporting document(s) must have been issued within the last 6 months and be valid at time of upload.
Authorization of Representative	Proof that representative is authorized to act on behalf of the business	Provide one of the following: Power of attorney Corporate registration showing name of authorized representative Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with us
Name of Authorized Representative	Proof of identity	Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address: Passport Driver’s license Certificate of driving record My Number Card* “Zairyu” residency card (non-Japanese national) Certificate of special permanent resident (non-Japanese national) Do not upload the back side of My Number Card
Address of Authorized Representative	Proof of address	If one of the authorized representative’s photo ID(like passport) does not show an address or the address shown is not current, please submit a third verification document showing the current address which can include: Certificate of tax payment (within the previous 6-months). Utility bill (within the previous 6 months) Note: A mailer will be sent to verify the Authorized Representative’s physical address. The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload

*Japan Local Numbers are not available for Resellers. Customers are likely to be considered Resellers of Japanese phone numbers if they are not the end-user of the phone number.

**Notice: Resellers of Japanese Phone Numbers must provide valid Telecommunications Numbering Use Plan (TNUP) listing Twilio Japan GK as a wholesale partner. See Notice to Resellers (November 2022)

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.