Guidelines

Japan (JP)

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Locale Summary

Locale name

Japan

ISO code
The International Organization for Standardization two character representation for the given locale.

JP

Region

Asia

Numbers Summary

Toll-Free Prefixes

+81120, +81800

National Prefixes

+8150

Japan: Local Numbers*
 


Requirements for Businesses

Information required

Documentation required

Acceptable Documentation
One of the following

Japan Regulatory Bundle Application

An Application must be completed and signed by the authorized representative.

Download here:

English version (.pdf | .docx)

Japanese version (.pdf | .docx)

Completed Japan Regulatory Bundle Application

Business Name

Proof of Identity

Corporate registration document 

The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload

Business Address 
Must be within the locality or region covered by the phone number’s prefix. A PO Box is not acceptable.

Proof of Address

Corporate registration document

If the Applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following to prove the local office address:

  • Certificate of tax payment of the local corporate entity.
  • Utility bill of the local office address.

Note:  A mailer will be sent to verify the Applicant's physical  address.

The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload.

Business Purpose

Proof of Business Purpose

Corporate registration document  The supporting document(s) must have been issued within the last 6 months and be valid at time of upload.

Authorization of Representative

Proof that representative is authorized to act on behalf of the business

Provide one of the following:

  • Power of attorney
  • Corporate registration showing name of authorized representative
  • Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with us

Name of Authorized Representative

Proof of identity

Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address:

  • Passport
  • Driver’s license
  • Certificate of driving record 
  • My Number Card*
  • “Zairyu” residency card (non-Japanese national)
  • Certificate of special permanent resident (non-Japanese national)

Do not upload the back side of My Number Card

Address of Authorized Representative

Proof of address

​​If one of the authorized representative’s photo ID(like passport) does not show an address or the address shown is not current, please submit a third verification document showing the current address which can include: 

  • Certificate of tax payment (within the previous 6-months).
  • Utility bill (within the previous 6 months)

Note: A mailer will be sent to verify the Authorized Representative’s physical address.

The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload

Japan: National, Toll-Free Numbers
 


Requirements for Individuals

Japan National and Toll-Free numbers are not available to individuals.


Requirements for Businesses

Information required

Documentation required

Acceptable Documentation
One of the following

Japan Regulatory Bundle Application

& **TNUP(Telecommunications Numbering Use Plan), if applicable

An Application must be completed and signed by the authorized representative.

Download here:

English version (.pdf | .docx)

Japanese version (.pdf | .docx)

Completed Japan Regulatory Bundle Application

[NOTE:  Resellers should append a copy of their TNUP to the scan of their completed Application for the “Reseller Bundle”.  See Notice to Resellers (November 2022)]

Business Name

Proof of Identity

Corporate registration document 

The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload

Business Address 
A PO Box is not acceptable.

Proof of Address

Corporate registration document

If the Applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following to prove the local office address:

  • Certificate of tax payment
  • Utility bill

Note:  A mailer will be sent to verify the Applicant's physical  address.

The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload.

Business Purpose

Proof of Business Purpose

Corporate registration document  The supporting document(s) must have been issued within the last 6 months and be valid at time of upload.

Authorization of Representative

Proof that representative is authorized to act on behalf of the business

Provide one of the following:

  • Power of attorney
  • Corporate registration showing name of authorized representative
  • Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with us

Name of Authorized Representative

Proof of identity

Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address:

  • Passport
  • Driver’s license
  • Certificate of driving record 
  • My Number Card*
  • “Zairyu” residency card (non-Japanese national)
  • Certificate of special permanent resident (non-Japanese national)

Do not upload the back side of My Number Card

Address of Authorized Representative

Proof of address

​​If one of the authorized representative’s photo ID(like passport) does not show an address or the address shown is not current, please submit a third verification document showing the current address which can include: 

  • Certificate of tax payment (within the previous 6-months).
  • Utility bill (within the previous 6 months)

Note: A mailer will be sent to verify the Authorized Representative’s physical address.

The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload

*Japan Local Numbers are not available for Resellers. Customers are likely to be considered Resellers of Japanese phone numbers if they are not the end-user of the phone number.

**Notice: Resellers of Japanese Phone Numbers must provide valid Telecommunications Numbering Use Plan (TNUP) listing Twilio Japan GK as a wholesale partner.  See Notice to Resellers (November 2022)

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.